Reman Reman
Niagara Falls,ON
Summary
An adaptable individual with quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Reservation Agent
Fallsview group
Niagara Falls, Ontario
04.2023 - Current
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Resolved guest complaints by providing exceptional customer service.
- Performed daily audits of reservation data to ensure accuracy.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Advised guests on local attractions and activities available nearby.
- Offered personalized recommendations based on guest preferences.
Laundry Attendant
Great Wolf Lodge
Niagara Falls, Ontario
07.2022 - 03.2023
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Inspected linen for tears or stains and treated them accordingly.
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Monitored washing machine cycles to ensure proper treatment of fabrics.
- Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
- Cleaned the laundry room and equipment regularly according to safety standards.
Housekeeping Room Attendant
Great Wolf Lodge
Niagara Falls, Ontario
01.2022 - 06.2022
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Organized storage areas for efficient access to materials and supplies.
- Replaced dirty linens with clean items according to established standards of quality control.
- Followed safety procedures when using chemical cleaners and power equipment.
- Inspected all assigned rooms upon completion of cleaning duties.
Education
Hospitality And Tourism Management
Niagara College
Niagara-on-the-Lake, ON08-2024
Human Resources Management
Niagara College
Niagara-on-the-Lake, ON10-2023
Diploma in Computer Application
Hartron Skill Centre
India08-2021
Bachelor of Arts
MCM DAV College
India08-2020
Skills
- Supply Management
- Stain Removal
- Customer laundry
- Equipment training
- Machine Maintenance
- Safety Procedures
- Color separation
- Sanitization techniques
- Inventory Tracking
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Reservation Agent
Fallsview group
04.2023 - Current
Laundry Attendant
Great Wolf Lodge
07.2022 - 03.2023
Housekeeping Room Attendant
Great Wolf Lodge
01.2022 - 06.2022
Hospitality And Tourism Management
Niagara College
Human Resources Management
Niagara College
Diploma in Computer Application
Hartron Skill Centre
Bachelor of Arts
MCM DAV College
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