Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rusdania Islam

Toronto,ON

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2
2
years of professional experience

Work History

Reservation Agent

360 Restaurant CN Tower
Toronto, ON
05.2024 - Current
  • Ensured all reservations were properly documented in the system.
  • Resolved guest complaints by providing exceptional customer service.
  • Generated reports on occupancy rates, cancellations, and no-shows.
  • Advised guests on local attractions and activities available nearby.
  • Processed customer payments for reservations over the phone.
  • Answered inbound calls and responded to customer inquiries regarding reservations.

Receptionist

Rivoli
Toronto, ON
06.2023 - 05.2024
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Verified visitors' identification cards before allowing access to the building.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Server

7 West Cafe
Toronto, ON
01.2023 - 04.2023
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

Advanced Diploma - Business

George Brown College
Toronto, ON
12-2026

High School Diploma -

Don Valley Academy
North York, ON
02-2022

Skills

  • Customer Service
  • Administrative Support
  • File Management
  • Scheduling
  • Customer reservations
  • Upselling proficiency
  • Telephone reception
  • Call Control
  • Food Running
  • Order Management
  • Supply Restocking
  • Safe Food Handling
  • Guest Engagement

Timeline

Reservation Agent

360 Restaurant CN Tower
05.2024 - Current

Receptionist

Rivoli
06.2023 - 05.2024

Server

7 West Cafe
01.2023 - 04.2023

Advanced Diploma - Business

George Brown College

High School Diploma -

Don Valley Academy

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Rusdania Islam