Rekha Anaththa Pathiranage
Yellowknife
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Healthcare Aide
Sienna Senior Living
02.2023 - 01.2025
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Kept accurate records of patients' care, condition, and progress.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.o motivate patients.
Personal Care Assistant
Nellie Melba Retirement Village
06.2021 - 03.2022
Personal Care Assistant
Waverly Valley Aged Care
10.2018 - 07.2021
Customer Service Representative
Blue Sky (Hospitality) Services
08.2016 - 09.2018
- Responded to customer requests for services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Administrative Executive
Sausiri Homes (pvt) Ltd
07.2012 - 12.2015
- Maintained protocol throughout routine work days and special events.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Organized and supervised office event planning and building renovations.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Answered high volume of phone calls and email inquiries.
Bank Customer Service Representative
Bank Of Ceylon Head Office
11.2010 - 12.2011
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Went above and beyond with service to promote loyalty and support bank goals.
- Assisted customers with banking needs and inquiries.
Education
Personal Support Worker Programme
Fleming College
Peterborough, None12-2022
Certificate in People Living With Dementia
Dementia Australia
Melbourne, Australia08-2021
Certificate in Dementia Care
University of Tasmania
Tasmania, Australia 06-2020
Certificate in Individual Support-Elderly Care
ALACC Health College
Preston, Australia06-2018
Job Skill Development Training
Bank Of Ceylon Head Office
Colombo, Sri Lanka11-2010
High School Diploma -
Gothami Balika Vidyalaya
Colombo, Sri Lanka08-2010
Skills
- Compassionate
- Quick problem solver
- Supporting personal needs
- Calm and level-headed under duress
- Typing proficiency
- Team development
- Customer service
- Adaptability and flexibility
Timeline
Healthcare Aide
Sienna Senior Living
02.2023 - 01.2025
Personal Care Assistant
Nellie Melba Retirement Village
06.2021 - 03.2022
Personal Care Assistant
Waverly Valley Aged Care
10.2018 - 07.2021
Customer Service Representative
Blue Sky (Hospitality) Services
08.2016 - 09.2018
Administrative Executive
Sausiri Homes (pvt) Ltd
07.2012 - 12.2015
Bank Customer Service Representative
Bank Of Ceylon Head Office
11.2010 - 12.2011
Personal Support Worker Programme
Fleming College
Certificate in People Living With Dementia
Dementia Australia
Certificate in Dementia Care
University of Tasmania
Certificate in Individual Support-Elderly Care
ALACC Health College
Job Skill Development Training
Bank Of Ceylon Head Office
High School Diploma -
Gothami Balika Vidyalaya
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