REIDET KIBRET
New Westminster,Canada
Summary
Customer-focused professional with a bachelor's degree in marketing management and an MBA, offering extensive experience in client-facing roles, including sales and cabin crew. Expertise in building trust, identifying needs, and delivering tailored solutions. Proven ability to handle complaints professionally, collaborate in multicultural teams, and prioritize customer satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sales Representative
Unilever
Addis Abeba
09.2020 - 03.2022
- Promoted and sold products/services, consistently exceeding sales targets to enhance revenue
- Built and maintained strong client relationships, resulting in increased repeat business and customer loyalty
- Identified customer needs and recommended suitable products, leading to improved customer satisfaction
- Conducted product demonstrations and explained features and benefits clearly
- Handled customer inquiries, complaints, and returns in a professional manner
- Processed transactions accurately and efficiently using point-of-sale (POS) systems
Cabin Crew
Ethiopian Airlines
Addis Abeba
07.2023 - 07.2026
- Provided exceptional customer service to passengers from diverse cultural backgrounds, fostering inclusivity and comfort.
- Delivered outstanding customer service to passengers from diverse cultural backgrounds.
- Addressed customer concerns effectively, ensuring a positive travel experience and satisfaction.
- Worked effectively with flight crews to ensure smooth operations.
- Supported passengers with special needs and managed emergency situations, prioritizing safety and well-being.
- Maintained high standards of professionalism, punctuality, and teamwork.
Education
Master of Business Administration (MBA) -
Hope enterprise university college
EthiopiaBachelor of Arts (BA) - Marketing Management
Hope college of business,science and technology
EthiopiaSkills
- Sales Techniques
- Client management
- Sales Reporting
- Customer Service Excellence
- Communication & Interpersonal Skills
- Problem Solving
- Conflict Resolution
- Team Collaboration
- Time Management
- Office software
Certification
First AID, SMS for Operational Personnel, Cabin Crew Leadership Course, Safety Assessment of Foreign Aircraft, Cyber Security Awareness, GDPR Refresher, Exceptional Customer Experience
LANGUAGE
- English Fluent
- Amharic Fluent
Timeline
Cabin Crew
Ethiopian Airlines
07.2023 - 07.2026
Sales Representative
Unilever
09.2020 - 03.2022
Master of Business Administration (MBA) -
Hope enterprise university college
Bachelor of Arts (BA) - Marketing Management
Hope college of business,science and technology