Reid Neilson
Victoria,BC
Summary
Willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in Customer service, cleaning and disinfecting and working within a team of employees.
Overview
3
3
years of professional experience
Work History
Line Cook
Big Wheel Burger
12.2023 - 03.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility to learn from colleagues.
- Maintained well-stocked stations with supplies for maximum productivity.
Meat Clerk
Thrifty Foods
02.2023 - 12.2023
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Cut meats to customer specifications and answered questions about specialty products.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Worked closely with supervisors to address any discrepancies found in inventory counts or order fulfillment processes immediately.
- Used strong communication skills to address customer inquiries or concerns promptly and professionally.
Crew Trainer
McDonald's
11.2021 - 06.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
Front of House Staff Member
McDonald's
06.2021 - 06.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
Education
High School Diploma -
Reynolds Secondary School
Victoria Harbour, ON06.2023
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
- Customer Service
- Professional Attitude
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Line Cook
Big Wheel Burger
12.2023 - 03.2024
Meat Clerk
Thrifty Foods
02.2023 - 12.2023
Crew Trainer
McDonald's
11.2021 - 06.2022
Front of House Staff Member
McDonald's
06.2021 - 06.2022
High School Diploma -
Reynolds Secondary School
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