Regina Cuff
Fremont
Summary
Detail-oriented professional specializing in order management and customer relationship management. Proven experience in vehicle repairs, ensuring high-quality service delivery. Conversational in Portuguese, enhancing communication with diverse clientele.
Overview
27
27
years of professional experience
Work History
Digital Shopper
Walmart
Fremont
11.2021 - Current
- Executed pickup and shopping orders for local customers efficiently and accurately, ensuring timely delivery.
- Executed pickup and shopping orders for local customers efficiently and accurately.
- Managed online customer orders, ensuring accurate product selections for optimal satisfaction.
- Assisted customers with inquiries about product availability and promotions to improve customer satisfaction.
- Trained new staff on digital shopping protocols and best practices to maintain operational efficiency.
- Stored items in designated area until customer pickup to ensure safety.
- Fostered positive relationships with grocery store personnel through consistent professionalism and friendliness.
- Greeted customers and answered product or service questions.
Customer Service/Repair Service Clerk
Milpitas Auto Body
Milpitas
04.2016 - 11.2017
- Managed customer inquiries and provided updates on vehicle status.
- Greeted customers and answered questions regarding repair services.
- Processed repair orders and scheduled appointments for customer vehicles.
- Scheduled appointments for repair services according to customer availability.
- Prepared paperwork for repair orders including parts, labor, warranty information and total costs.
- Processed payments for repairs including cash, checks and credit card transactions.
Financial Manager
Matos Automotive Enterprises, Inc.
San Jose
09.1999 - 04.2013
- Managed accounts receivable and payable processes, ensuring timely and accurate financial reporting.
- Processed weekly payroll and taxes, maintaining compliance with regulatory standards.
- Handled all cash, credit, and check transactions securely.
- Facilitated staff training and certification programs, improving team operational proficiency and compliance.
- Assisted customers in navigating claims, enhancing overall customer experience and satisfaction.
Education
Bachelor of Science - Business Administration
California State University, East Bay
Hayward, CA06-2000
Skills
- Order management
- Effective communication
- E-commerce proficiency
- Product expertise
- Customer relationship management
- Conversational Portuguese
- Typing speed 50-65 wpm
Accomplishments
- Five-Star Merit Award
- Digital Team Champion
Affiliations
- Volunteer Cheer Coach
- PTA President
Timeline
Digital Shopper
Walmart
11.2021 - Current
Customer Service/Repair Service Clerk
Milpitas Auto Body
04.2016 - 11.2017
Financial Manager
Matos Automotive Enterprises, Inc.
09.1999 - 04.2013
Bachelor of Science - Business Administration
California State University, East Bay