Regina Cruise
Yucaipa
Summary
A seasoned leader with extensive knowledge in Child support. I excel in strategic planning founded by solid organizational skills. My strengths are fostering collaboration and enhance performance utilizing child support’s mission and values. I demonstrate a strong work ethic and XXX leadership skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervising Child Support Specialist
County of Riverside
07.2022 - Current
- Supervise and manage staff including Outreach and OMBUDS teams.
- Conduct regular one on one meetings with staff to enhance relationships and growth.
- Collaborated with media, marketing and business intelligence to increase exposure of child support education and services.
- Implement new strategic methods to engage customers and enhance the federal performance measures.
- Maintained strict confidentiality while managing sensitive information related to clients' personal information.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and leadership.
- Using innovative process to help increase performance goals to serving families.
- Planned, promoted and managed events to assist in child support awareness and strengthen community partners relationships.
Board Member-Area 2
Yucaipa-Calimesa Joint Unified School District
12.2024 - Current
- Fostered collaboration among board members, promoting open communication and shared decision making.
- Execute strategic planning efforts to align with district vision and long-term objectives.
- Assisted with reviewing organizational budgets and resource allocation plans.
- Enhanced board effectiveness by implementing innovative strategies and best practices.
- Attend board meetings and conducted board business to address organizational objectives.
Supervising Child Support Specialist
County of San Bernardino
01.2018 - 07.2022
- Supervise and manage staff including Intake, public relations and OMBUDS teams.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Effectively communicated updates on policy changes impacting child support operations to team members.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Streamlined the process of establishing paternity for increased efficiency in cases involving unmarried parents.
- Evaluated business analytics and complaint resolution techniques as part of regular duties supervising the OMBUDS Team.
- Participated in interview panels and assisted with hiring decisions, disciplinary actions, and work performance evaluations, including quarterly progress reviews.
- Developed and implemented programs, including newsletters for the public and local hospitals.
Child Support Specialist
County of San Bernardino
02.2010 - 12.2017
- Built on child support knowledge in mail, document processing, intake, Establishment, intergovernmental and call center teams.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Streamlined the process of establishing paternity for increased efficiency in cases involving unmarried parents.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Involved in performance enhancing project to increase overall efficiency within the department.
Eligibility Worker II
County of San Bernardino
03.2009 - 02.2010
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
Education
Bachelor of Arts - Psychology
California State University, San Bernardino
San Bernardino, CA05-2007
Skills
- Organizational leadership
- Strategic planning
- Nonprofit experience
- Leadership experience
- Strategic thinking
Accomplishments
Received Customer Service Award 2024
Received CSDA Award for Team Innovation in May 2022
Certification
Management Leadership Academy: Supervisory
Strengths Based Train the Trainer Certificate
Timeline
Board Member-Area 2
Yucaipa-Calimesa Joint Unified School District
12.2024 - Current
Supervising Child Support Specialist
County of Riverside
07.2022 - Current
Supervising Child Support Specialist
County of San Bernardino
01.2018 - 07.2022
Child Support Specialist
County of San Bernardino
02.2010 - 12.2017
Eligibility Worker II
County of San Bernardino
03.2009 - 02.2010
Bachelor of Arts - Psychology
California State University, San Bernardino
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