Kim Johnson
Hemet,CA
Summary
Energetic supervisor successfully motivates and builds positive team dynamics to accomplish goals. Dedicated to an open, communicative culture where employees feel empowered to contribute to the company's success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervising Child Support Specialist
Los Angeles County Child Support Services
Los Angeles , CA
02.2022 - Current
- Leading by example and creating culture of excellence among team of 8-10 Case Managers, in alignment with organization's core values.
- Improved customer satisfaction by responding to inquiries in timely manner, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members to maintain harmonious working environment that is conducive to productivity.
- Increased team productivity by implementing efficient workflows, ensuring timely completion of tasks by holding regular meetings, and encouraging open dialogue among all members.
Child Support Specialist, III- Lead /Trainer
Los Angeles County Child Support Services
Los Angeles, California
11.2016 - 02.2022
- Developed customized training materials to enhance knowledge of policies and procedures within department for new hires.
- Trained and mentored 264 new hires, resulting in stronger staff development and increased productivity.
- Moreover, presented and oversaw six customer service training sessions within Los Angeles County's, Los Child Support agencies outside of Los Angeles which resulted in smooth communication and successfully achieving departmental goals.
- Evaluated and improved case management techniques, streamlining workflow processes to increase overall efficiency within child support services.
Child Support Specialist II - Lead
Los Angeles County Child Support Services
Los Angeles, California
07.2001 - 03.2016
- Established, and presented policies, to over twenty-four thousand participants explaining procedures to parents; monitored, performed case management tasks, locates, obtained and enforced court-ordered child support obligations.
- Trained one hundred and fifty incoming call center employees by providing overall child support experience.
- Built strong relationships with community organizations to expand resources available for families in need of additional support beyond child support enforcement.
Skills
- Adaptability and Flexibility
- Cross-departmental collaboration
- Interpersonal Skills
- MS Office - Suite
- Negotiation and Conflict Resolution
- Project Management
- Team Management
- Training and Mentoring
Certification
- DCSS Certified Trainer, 2015
- DISC Certified Trainer, 2019
- Certified Program Manager Certification - PMEC, 2019
- Success Coach - South Los Angeles Child Support- MVP Professional Development Camp, 2023
- 10-Thousand Cups of Coffee - Professional Development, Mentor program, 2023
Timeline
Supervising Child Support Specialist
Los Angeles County Child Support Services
02.2022 - Current
Child Support Specialist, III- Lead /Trainer
Los Angeles County Child Support Services
11.2016 - 02.2022
Child Support Specialist II - Lead
Los Angeles County Child Support Services
07.2001 - 03.2016
- DCSS Certified Trainer, 2015
- DISC Certified Trainer, 2019
- Certified Program Manager Certification - PMEC, 2019
- Success Coach - South Los Angeles Child Support- MVP Professional Development Camp, 2023
- 10-Thousand Cups of Coffee - Professional Development, Mentor program, 2023
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