Regent Yip
Richmond,BC
Summary
Versatile Live Operations Specialist successful at taking on routine and complex design challenges with resourceful and creative approach.
A driven, energetic and hardworking individual who sets and scopes efficiently, while being a data and player experience driven designer.
Overview
4
4
years of professional experience
Work History
Live Operations Specialist
Kabam
04.2021 - Current
- Project - Disney Mirrorverse: A Hero Collector Action RPG
- Designing, setup and scheduling in-game offers. Including In-game economy balance and reward distribution.
- Leading all in-game event design and execution to keep user retention and sentiment.
- Proposing new monetization and engagement strategies by analyzing user data and industry trends. Improving user conversion, retention and spend frequency.
- Reviewing potential in-game cheaters and removing them from the game.
- Writing all in-game messaging and handling distribution.
- Trained new staff on proper operating procedures and provided ongoing support as needed.
- Resolving any live data issues that arise on a daily basis.
- Proposed new processes to help streamline workflow and to reduce possible live issues.
- Reviewing community feedback and considering user experience on top of monetary needs of the project.
- Collaborated with cross-functional teams to develop improvements to the project including Character RPG, Quest and Marketing teams.
Live Operations QA
Kabam
07.2019 - 04.2021
- Project - Marvel Contest of Champions: A Hero Collector 2D Fighting Game
- Verification of all outgoing in-game offers and events including contents, functionality, art assets and localization on different platforms.
- Learning how in-game offers are implemented using the in house systems.
- Creating test cases for different types of Live Operations content
- Demonstrated strong communication skills while interacting with different departments.
Education
Diploma - Game Art And Design
The Art Institute of Vancouver
Vancouver, BC05.2013
Skills
- Offer design and execution
- Problem Analysis
- Strong Communication
- JIRA and Confluence
- Bug and Issue Detection
- Operations Coordination
- Data Analysis
Timeline
Live Operations Specialist
Kabam
04.2021 - Current
Live Operations QA
Kabam
07.2019 - 04.2021
Diploma - Game Art And Design
The Art Institute of Vancouver
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