IFEANYI EZIULOH
winnipeg,MB
Summary
Adaptable Business Administration major (3.1 GPA) currently attending University of Winnipeg, with 2.5+ years of work experience. Aiming to leverage a proven knowledge of efficiency improvement and research skills to successfully fill the Live Operations Specialist role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Live Operations Specialist
Skipthedishes
05.2020 - Current
- Addressed customers courteously using suitable methods and problem-solving skills
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Utilized automated systems to log and retrieve call information.
- Remained open to feedback from supervisor and peers to build and improve skills set
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Server
Diversity Foods
11.2019 - 04.2020
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Explained menu items and suggested appropriate options for food allergy concerns.
Business Analyst Intern
Frannez & Allied Limited
07.2018 - 09.2019
- Used both qualitative and quantitative analysis techniques frequently.
- Designed process flows to present clients requirements.
- Gathered and documented requirements for projects.
- Researched competitors to build report of rising trends in consumer markets.
- Prepared business overview reports for clients.
Education
Bachelor Of Science (B.S - Business Administration Candidate
University of Winnipeg
High School Diploma - undefined
Skills
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Account Management
- Customer Data Confidentiality
Timeline
Live Operations Specialist
Skipthedishes
05.2020 - Current
Server
Diversity Foods
11.2019 - 04.2020
Business Analyst Intern
Frannez & Allied Limited
07.2018 - 09.2019
Bachelor Of Science (B.S - Business Administration Candidate
University of Winnipeg
High School Diploma - undefined
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