Reena Dhaliwal
Surrey,BC
Summary
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Inclusive Education Support Worker
Surrey School District NO. 36
09.2019 - Current
- Demonstrate the emotional capacity, empathy and understanding to support students with severe behavioural disorders, mental health conditions, or complex trauma.
- Effectively interact with students to enhance their social/emotional growth and independence, support improvement of their communication skills, and foster positive relationships between students and their peers.
- Effectively support the academic growth of students with learning disabilities.
- Perform a variety of record keeping tasks, including the collection data, monitoring of student progress, and have basic computer knowledge.
- Be flexible and adapt to different case loads as some students require medical assistance and personal care.
DEPARTMENT SALES MANAGER OF CLOTHING
Sport Chek Willowbrook
01.2014 - 08.2019
- Oversee the daily operations of a $16 million dollar store.
- Communicate skills proven through effective huddles, meetings, and coaching sessions to all staff - approximately 100 employees.
- Responsible for coaching and developing my team of over 30 staff to drive sales and reach and exceed target goals.
- Make connections with consumers and provide mentorship and coaching to my employees to ensure the same.
- Setting expectations, keeping lines of communication open, providing constructive feedback, and ongoing support.
- Set the visual standard throughout the store.
- Conduct interviews and provide on-boarding to new hires.
SPECIAL EDUCATION ASSISTANT - CASUAL
SCHOOL DISTRICT NO.40
10.2011 - 01.2014
- Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
- Enhanced student learning by adapting instructional strategies to individual needs.
PART-TIME SALES ADVISOR OF SOFTGOODS
Sport Chek
10.2006 - 01.2014
- Provided the complete experience to customers through making connections, identifying their needs, recommending and fitting products, upselling, and closing the sale.
- Maintaining a world-class environment.
Education
SPECIAL EDUCATION DIPLOMA -
Stenberg College
Surrey, BC05.2011
HIGH SCHOOL DIPLOMA -
Mackenzie Secondary School
Mackenzie, BC06.2003
Skills
- 15 years as an ambassador and leader of the customer experience
- Strong verbal and written communication skills
- Excellent at multitasking and time management
- Fast and efficient keyboard skills
- Clean driving record
- Experienced in fast-paced, high volume settings
- Workplace Health & Safety
- Recruiting and on-boarding of new hires
- Scheduling
- Familiar with Microsoft Office
- Active listening
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- uLead Management Certificate
- Non-Violent Crisis Intervention
- POPARD
- ABA
Timeline
Inclusive Education Support Worker
Surrey School District NO. 36
09.2019 - Current
DEPARTMENT SALES MANAGER OF CLOTHING
Sport Chek Willowbrook
01.2014 - 08.2019
SPECIAL EDUCATION ASSISTANT - CASUAL
SCHOOL DISTRICT NO.40
10.2011 - 01.2014
PART-TIME SALES ADVISOR OF SOFTGOODS
Sport Chek
10.2006 - 01.2014
SPECIAL EDUCATION DIPLOMA -
Stenberg College
HIGH SCHOOL DIPLOMA -
Mackenzie Secondary School
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