Katelyn Salo
Ottawa,ON
Summary
Motivating process lead with many years of experience in a supervisory position. Trained in leadership to stay productive and positive in high-demand environments. Adept at stepping into roles quickly and making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Hardworking employee with customer service, animal care, and technology proficiency, devoted to giving every customer a positive and memorable experience.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Associate Lead
PetSmart
Ottawa, ON
04.2021 - Current
- Maintained knowledge of company products and services to promptly, and effectively assist pet parents, and promoted available in-store offers, as well as specials to customers.
- Recognized by management for providing exceptional customer service, and customer satisfaction.
- Responded to customer inquiries regarding pet health, nutrition, and behavior issues.
- Handled multiple phone lines simultaneously while providing courteous customer service.
- Scheduled appointments for customers via phone and in person.
- Processed refunds and exchanges according to company policy.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers by telephone or in person to provide information about products or services, and to schedule appointments.
- Adhered to pet care plans, habitat requirements, medication requirements, and dietary needs as part of quality care.
- Screened individuals interested in adopting pets.
- Handled emergency situations involving pets in a calm, professional manner while taking appropriate action according to established protocols.
Registered Early Childhood Educator
Barrhaven Childcare Center
Ottawa, ON
- Demonstrated knowledge of early childhood education best practices while teaching lessons.
- Participated in parent-teacher meetings to discuss the progress of each child.
- Monitored student progress to ensure cooperation and growth.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Education
Associates Degree - Early Childhood Education
Algonquin Colleege
Ottawa, ON06-2019
High School Diploma -
John McCrae Secondary School
Ottawa, ON07-2017
Skills
- Friendly, positive attitude
- Flexible and adaptable
- Conflict resolution/Problem solving skills
- Critical thinking
- Active listening
- Computer skills
- Scheduling appointments
- Communication
Affiliations
- Gaming
- Spending time with family, and friends
- Animal ownership
Accomplishments
Classroom Representative, Algonquin College
Recipient of Deans Honor Roll, 2018, 2019
Certification
- CPR Level C Certified
- WHIMIS Cetified
- Forklift Operator
Timeline
Associate Lead
PetSmart
04.2021 - Current
Registered Early Childhood Educator
Barrhaven Childcare Center
Associates Degree - Early Childhood Education
Algonquin Colleege
High School Diploma -
John McCrae Secondary School
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