Zachary Gardner
San Jose
Summary
Dynamic and goal-oriented professional with strong analytical thinking and organizational skills, honed at Petsmart. Proven track record in enhancing customer satisfaction and team performance. Adept at problem resolution and collaboration, driving business success through effective communication and leadership. Committed to delivering exceptional service and fostering long-term customer relationships.
Overview
9
9
years of professional experience
Work History
Associate Lead
Petsmart
01.2024 - Current
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Developed strong communication and organizational skills through working on group projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Closing the store and making sure the store is safe and secure before leaving.
- Counting the tills and accounting for the days sales.
- Applying myself to strong customer service skills to be sure the customers are as satisfied and happy as they can be in the store
- Improving the customer experience in store by being a strong leader to my team and communicating with them to improve that experience
Customer Service Representative
Petsmart
06.2022 - 01.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built relationships with customers and community to promote long term business growth.
- Generated advertising brochure for vendor use.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Security Officer
Guardian Security Services
11.2019 - 11.2020
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Customer Service Cashier
Home Depot
07.2018 - 08.2019
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Used POS system to enter orders, process payments and issue receipts.
Sales Representative
Atlas ARS
03.2017 - 06.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
Customer Service Cashier
McDonald's
02.2016 - 01.2017
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Irvington Highschool
Fremont06-2016
Skills
- Organizational skills
- Good Telephone Etiquette
- Analytical thinking
- Multitasking
- Problem resolution
- Collaboration
- Active listening
- Friendly, positive attitude
- Multitasking Abilities
- Critical thinking
- Project planning
- Customer service
Timeline
Associate Lead
Petsmart
01.2024 - Current
Customer Service Representative
Petsmart
06.2022 - 01.2024
Security Officer
Guardian Security Services
11.2019 - 11.2020
Customer Service Cashier
Home Depot
07.2018 - 08.2019
Sales Representative
Atlas ARS
03.2017 - 06.2018
Customer Service Cashier
McDonald's
02.2016 - 01.2017
High School Diploma -
Irvington Highschool
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