REDWAN AHMED
Winnipeg,Canada
Summary
Versatile professional with a unique blend of experience in sales, accounting, and team management. As
a sales representative, have consistently exceeded targets and turned prospects into new customers. With
background as an accounting technician gained strong financial judgement, including
budgeting, reporting, and bookkeeping. Additionally, with the current role as a Swing Manager at
McDonald’s have improved leadership skills, allowing to effectively manage teams, ensure
operational efficiency, and deliver exceptional customer service. Eager to use this diverted skill set in a
dynamic and coordinated workplace, driving both customer satisfaction and financial performance.
Overview
1
1
year of professional experience
Work History
Swing Manager
McDonald’s
10.2023 - Current
- Ensuring that the restaurant runs smoothly during their shift, including overseeing food preparation, customer service, and cleanliness
- Leading team members, assigning tasks, and ensuring that everyone follows McDonald’s rules and standards
- Handling customer inquiries, complaints, and ensuring a positive customer experience
- Assisting in training new employees and ensuring that all team members are following proper procedures
- Monitoring stock levels and ensure restaurant is adequately supplied during the shift
- Ensuring that all health, safety, and food hygiene standards are adhered to
Customer Service Representative (CSR)
Santa Lucia Pizza
08.2023 - 10.2023
- Receive payment by cash, check, credit and debit cards, issue receipts and refunds
- Greet customers entering establishments
- Establish or identify prices of foods, services or admission, and tabulate bills using calculators, cash registers
- Maintain clean, sanitized and orderly checkout areas
Sales Representative
President’s Choice Financial
06.2023 - 08.2023
- Conduct field interactions with potential clients at their homes, offices and superstores to present the benefits of the bank's offerings
- Use CRM software to log customer interactions and track sales progress
- Track and report daily, weekly, and monthly sales activities, including calls made, meetings held, and deals closed
- Stay updated on new product launches, policy changes, and industry developments
Education
ACCOUNTIG TECHNICIAN -
ROBERSTON COLLEGE AFFILIATED WITH ASSINIBOINE COMMUNITY COLLEGE
Winnipeg, MB09.2024
PEARSON EDEXCEL INTERNATIONAL (IAL (A-LEVELS) -
EARTH HOUSE ALTERNATIVE SCHOOL
DHAKA BANGLADESH06.2021
Skills
- Able to persuade customers to getting promotional deals with technical skills
- Understanding clients' needs and concerns to offer the most appropriate solutions
- Task accomplishment, quick and responsive, teamwork, time management
- Strong ability to work with numbers and perform calculations accurately
- Specialized with accounting software such as QuickBooks, Sage and Microsoft Applications
- Providing outstanding customer service, handling complaints, and ensuring customer satisfaction
Mobility
Willing to relocate all over Manitoba. Eligible to work in Canada. Have a valid driver’s license and vehicle.
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Swing Manager
McDonald’s
10.2023 - Current
Customer Service Representative (CSR)
Santa Lucia Pizza
08.2023 - 10.2023
Sales Representative
President’s Choice Financial
06.2023 - 08.2023
ACCOUNTIG TECHNICIAN -
ROBERSTON COLLEGE AFFILIATED WITH ASSINIBOINE COMMUNITY COLLEGE
PEARSON EDEXCEL INTERNATIONAL (IAL (A-LEVELS) -
EARTH HOUSE ALTERNATIVE SCHOOL
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