Reden Javier
Richmond,BC
Summary
Dynamic Shift Manager with extensive experience at McDonald's, excelling in employee training and cash handling. Proven track record of implementing process improvements that enhanced productivity and customer satisfaction. Adept at decision-making and optimizing labor resources to meet business demands effectively. Committed to delivering high-quality service and fostering team development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
Chao's Generation Inc. Dba Mcdonald's Restaurant
05.2024 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members on operational standards and best practices.
- Implemented process improvements that enhanced productivity and reduced errors.
- Managed scheduling to optimize labor resources and meet business demands effectively.
- Coordinated inventory management, ensuring accurate stock levels and minimizing waste.
Department Manager
McDonald's
10.2018 - 04.2024
- Monitors and reports progress on department goals and objectives.
- Conducts weekly department walk-through to assess performance, diagnose opportunities, and identify actions.
- Understands the restaurant business plan and takes ownership of the department goals.
- Coordinates and communicates with other Department Managers in achieving restaurant goals and objectives.
- Ensures all crew and Managers are knowledgeable on local and market events and/or promotions.
- Coordinates local store marketing (LSM) activities, events and birthday parties.
- Ensures proper training and execution all Service area procedures. This includes, Front Counter (DPS or Non-DPS), Order Kiosk, Drive-Thru, Pick-up, McCafe, McDelivery, Dessert Center/Project Gold and other business extensions.
- Coordinates with Training Manager on the training of crew and managers on new products and promotions.
- Demonstrates ability to engage with Customers and handle customer complaints effectively.
- Supports market-wide promotions to maximize sales potential.
- Supports local store marketing plans at an expert level, maximizing sales potential with the community.
- Completes service and BET diagnostic tools
Conducts assigned follow-up SOCs daily
2nd Assistant Manager
McDonald's Restaurant
03.2015 - 10.2018
- Post and file PC pouch and report to RM.
- Completes assigned daily paperwork, weekly inventories and statistical reports, etc.
- Ensures all security procedures and cash handling policies and procedures are executed properly. (cash deposits, staggered method of open/close procedures etc.)
• Controls food cost, waste and cash while managing shifts and/or areas.
• Supervises delivery of raw products.
• Assist in the implementation of new products and procedures.
• Supports my store marketing plans to maximize sales potential with the community.
• Uses pre-shift and shift planning tools to ensure optimum QSC.
• Performs assigned daily, weekly and monthly equipment calibration.
Scheduling Manager
McDonald's Restaurant
04.2016 - 05.2017
- Maintain Crew Labor target of the Restaurant
- Ensure that the crew schedule is suitable to customer guest count
- Maintain 4 plus 1 schedule
- Over all in charge in crew labor report
Manager Trainee
McDonald's Restaurant
09.2014 - 03.2015
- Frequently talking to customers to measure and improve their satisfaction with their
Mcdonald's experience. - Manages different system like Crew Payroll System, and training coordinator
- Uploads attendance data in the payroll system daily.
- Training System Executes enforces and manages all food safety and sanitation requirements and health and safety program.
Education
Bachelor of Science in Computer Science
Kolehiyo Ng Lungsod Ng Lipa
Dagatan Lipa City, Batangas, Philippines10-2011
High School Diploma -
Sta. Catalina National High School
Sta. Catalina Sur, Candelaria Quezon03-2004
No Degree -
Malabanban Sur Elementary School
Malabanban Sur, Candelaria Quezon03-2000
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Languages
English
Professional Working
Certification
- Shift Management Excellence Course (SMX) Deans List(February 24-27, 2015)
- Food Safety Class course(February 23, 2015)
- Advanced Shift Management Course (ASM)(July 27-30, 2015)
- Effective Management Practices (EMP) Deans List
June 13-17, 2016 - Feel Good Moments Class
May 14, 2019 - People Practice Course 3
June18, 2016 - Basic Training Course for Pollution Control Officer
October 9, 2020 - Mandatory Occupational Safety and Health Course
September 15, 2020 - Manager of the Month for April 2016
Mcdonald's Lipa Ayala - Manager of the Month for May 2016
Mcdonald's Lipa Ayala - Best Performing Department Manager
Mcdonald's Marawouy Lipa
February 26, 2020
Timeline
Shift Manager
Chao's Generation Inc. Dba Mcdonald's Restaurant
05.2024 - Current
Department Manager
McDonald's
10.2018 - 04.2024
Scheduling Manager
McDonald's Restaurant
04.2016 - 05.2017
2nd Assistant Manager
McDonald's Restaurant
03.2015 - 10.2018
Manager Trainee
McDonald's Restaurant
09.2014 - 03.2015
Bachelor of Science in Computer Science
Kolehiyo Ng Lungsod Ng Lipa
High School Diploma -
Sta. Catalina National High School
No Degree -
Malabanban Sur Elementary School