REBECCA VIEIRA

• Effectively manages interpreter feedback with professionalism and liaises with internal staff to find creative resolutions and implement recommendations
• Discusses job performance and audits with interpreters, identifying causes and opportunity of improvement for future projects
• Acts as the main point of contact for interpreters, in dealing with issues and concerns of interpreters
• Clarified work procedures and policies with interpreters to manage expectations
• Manages interpreter's digital and physical profiles to ensure up-to-date information is recorded
• Creation and implementation of the organizational chart that keeps track of interpreter cancellations, punctuality, interpretation quality, professionalism, technical issues that occur etc.
• Collaborates with the National Interpreter Program to enhance streamlining of the interpreter feedback operation
• Acts as supervisor of the Interpreter's Unit on numerous occasions

- Validates invoices, timesheets, LOA's for audits and test marking, agency invoices and contract renewals

- Keep track of employee absences and assigns coverage for smooth operations

- Responds to urgent requests and phone calls from team members, registry team and interpreters

- Attends management meetings in replace of supervisor and recommends ideas for improvement to senior management

• Increases employee morale in the Interpreter's Unit by contributing to department group chat with team building exercises

• Acts as a main point of contact for interpreters and registry for the interpreter unit, efficiently deals with issues and concerns of hearings in a timely manner
• Ability to think of efficient and creative solutions on the go when dealing with high volume last minute calls and requests for the interpreter unit
• Demonstrates excellent communication skills daily by working closely with schedulers to deliver fast and effective support for ongoing hearings and develop solutions when issues happen
• Responsible for payment for interpreters with over 100+ hearings a day
• Verifies and confirms the number of hours payable to the interpreters, inputs data in timesheets and transmits for payments
• Liaises with other regions in the IRB to ensure no overlap occurs timesheets by being detail orientated
• Manages central interpreter IRB inbox solely by responding to interpreter payment inquiries and validating sign in and out times for payment
• Effectively able to adapt to changing work environments and procedures by being able to efficiently work from home during the coronavirus pandemic
• Proficient in use of Nova Web, DARS and VIQ to complete tasks such as CDs and audio uploads

• Verified quantities received against bills of lading, contracts, purchase requests and shipping documents
• Ordered materials and supplies for company with multiple remote locations
• Obtained multiple price quotes from suppliers to identify the most reasonable costs for goods
• Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors
• Compared shipment contents with paperwork to support inventory accuracy and records management
• Liaised with vendor representatives to rectify any damages and shortages

• Organized corporate luncheons, dinners, conferences and special events
• Coordinated vendors, timelines and budgets for events, as well as seminars and workshops or team members
• Organized events, including location selection and booking, scheduling, marketing initiatives, resourcing and seminar coordination
• Ran a Health and Wellness program for over 100+ employees that effectively boosted, increased productivity and team work
• Helped administered employee benefit plans and dealt with employees with any questions/concerns they had
• Implemented procedures and practices for site employees to protect workers
• Established best practices in workplace safety and environmental quality programs with corrective action plans

• Assisted legal staff with collation and organization of case documentation and administrative tasks
• Worked with software AS400 database completing fulfillments, LSRS, Ancillaries, notes and others
• Scanned, photocopied, and faxed documents at a fast and efficient rate
• Contacted lawyers and paralegals either via telephone or email performing BP searches
• Assisted the manager, team leader and administrator with daily tasks
• Maintained and filed lawyer and paralegal documentation
• Worked in the member file room assisting with organizing documents alphabetically

• Organized and streamlined file room operations for team, which led to smoother workflows
• Managed new files and retrieval requests quickly, which improved filing process and accuracy
• Worked in the Triage, assisting students with various questions about the college
• Kept families and students up to date on the status of applications