Rebecca Sutherland
Hanover
Summary
Dynamic Sales Representative with a proven track record at Canadian Metal Service Center Inc., excelling in customer relations and upselling techniques.
Also equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
21
21
years of professional experience
Work History
Sales Representative
Canadian Metal Service Center Inc.
03.2016 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Representative
Samuel, Son & Co
07.2012 - 09.2015
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
O'Neal Steel
06.2009 - 07.2012
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
CBC
06.2008 - 07.2009
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Sales Representative
ASA Alloys
04.2004 - 07.2008
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Stayed up-to-date with industry trends to position company as market leader.
Education
Erin District High School
Erin, ONLaw And Security Diploma - Law And Security
Sheridan College Institute of Technology And Advanced Learning
Oakville, None01-1996
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales closing
Timeline
Sales Representative
Canadian Metal Service Center Inc.
03.2016 - Current
Sales Representative
Samuel, Son & Co
07.2012 - 09.2015
Sales Representative
O'Neal Steel
06.2009 - 07.2012
Sales Representative
CBC
06.2008 - 07.2009
Sales Representative
ASA Alloys
04.2004 - 07.2008
Erin District High School
Law And Security Diploma - Law And Security
Sheridan College Institute of Technology And Advanced Learning
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