Rebecca Rochon
Moncton,Canada
Summary
Independent and adaptable professional with extensive customer service experience. Proven track record of enhancing client satisfaction through high cleanliness standards and effective communication tailored to individual preferences.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
Residential House Cleaner
iClean
Moncton, Canada
12.2025 - 02.2026
- Enhanced client satisfaction by maintaining cleanliness standards while independently managing all cleaning tasks.
- Cleaned and sanitized various sections of residences to ensure high standards.
- Adapted cleaning strategies to meet diverse home layouts and specific client preferences.
- Communicated effectively with clients to understand their cleaning preferences.
- Responded to client sensitivities to ensure respectful and tailored service delivery.
- Visited multiple client locations to provide cleaning services.
- Managed travel to and from client residences within established timelines.
- daily engagement with cellular app (connect team) for effective communication scheduling time in/time off etc.
- Interacted pleasantly with clients and guests when performing daily duties.
Hotel Housekeeper
Days Inn
Moncton, Canada
06.2025 - 07.2025
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness for a positive guest experience.
- Replenished room supplies, including toiletries, linens, and minibar items, to ensure guest comfort and satisfaction.
- Responded promptly to guest requests for extra supplies, enhancing overall guest satisfaction.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Followed hotel's lost and found procedure, ensuring items left by guests were cataloged and stored properly.
Administrative Assistant
Two Wheel Motorsport
Guelph, Canada
09.2019 - 10.2024
- Handled incoming communications via phone, email, and in-person inquiries, facilitating effective information exchange.
- Managed telephone line reception, delivering prompt assistance and support to enhance customer experience.
- Processed invoices efficiently using Lars System and Light Speed software.
- Reconciled invoice statements to ensure accuracy and accountability.
- Tracked inventory levels in LightSpeed system to ensure stock accuracy and availability for sales.
- Reviewed and updated vehicle registrations each day.
- daily licensing visits to Service Ontario
- Updated pricing lists each month to assist sales personnel in accurate quoting.
- Mastered fundamentals of purchasing new and used on and off-road vehicles while acquiring knowledge of licensing protocols
HR Administrator
Maple Leaf Foods
Guelph, Canada
09.2017 - 05.2019
- Executed payroll processing on a weekly basis, ensuring accuracy and timely distribution.
- Coordinated daily staffing requirements for agencies, ensuring adequate coverage and support.
- First point of contact for employee inquiries
- Acquired foundational knowledge in human resources through administration tasks, purchasing, and applying interpersonal skills.
- Handled incoming invoices using SAP and SRM systems to maintain accurate financial records.
Laborer
Teutech Industries
Guelph, Canada
10.2012 - 11.2016
- Assembled parts for production line to meet production targets.
- Inspected and packed parts, promptly notifying QA of any quality issues.
- Changed press setup for subsequent task
- Emphasized importance of asking questions to ensure clarity and quality in tasks.
Hostess
Angels Diner
Guelph, Canada
04.2011 - 09.2012
- Provided personalized seating options to enhance customer experience.
- Sanitized tables after dining to ensure a clean and welcoming environment for guests.
- Developed problem-solving skills and practiced patience by actively listening to customer needs.
- Facilitated customer debit purchases by operating payment processing systems.
Custodian
Upper Grand District School Board
Guelph, Canada
06.2007 - 08.2011
- Cleaned classrooms and furniture to maintain a tidy and conducive learning environment.
- Removed garbage from designated areas daily to ensure cleanliness and hygiene.
- Performed floor maintenance to enhance appearance and durability
- Developed time management skills and ability to work independently or collaboratively during summer cleanup activities.
Education
Office Administration General -
Conestoga College
Kitchener08-2017
Women and Skilled Trades General Carpentry -
Conestoga College
Waterloo04-2012
Skills
- Cleaning techniques and sanitation methods
- Housekeeping and residential cleaning
- Safety protocols and health compliance
- Quality assurance and attention to detail
- Multitasking and efficiency
- Time management and organization
- Flexible scheduling and proper chemical handling
- Inventory management
- Interpersonal skills and customer service
- Adaptability and self-motivation
- Reliable & punctual
- Hardworking
- FLUENT IN English
- Excellent oral and written communication
Affiliations
Slo-Pitch softball player on female teams
Certification
WHMIS - Completed Decemeber 2025
Goals
- To own my own animal shelter/sanctuary
- To become a mother
- Find a cure for all cancers
- To help and save people from addictions
Timeline
Residential House Cleaner
iClean
12.2025 - 02.2026
Hotel Housekeeper
Days Inn
06.2025 - 07.2025
Administrative Assistant
Two Wheel Motorsport
09.2019 - 10.2024
HR Administrator
Maple Leaf Foods
09.2017 - 05.2019
Laborer
Teutech Industries
10.2012 - 11.2016
Hostess
Angels Diner
04.2011 - 09.2012
Custodian
Upper Grand District School Board
06.2007 - 08.2011
Office Administration General -
Conestoga College
Women and Skilled Trades General Carpentry -
Conestoga College