Rebecca Puga
Los Angeles
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Dennys Dinner
Hawthorne
04.2020 - 05.2025
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Shift Leader
Dennys Restaurant
Los Angeles
10.2019 - 04.2022
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted in training new employees on shift operations.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Host
Dennys Restraunt
Los Angeles
08.2018 - 10.2019
- Took reservations over phone and in person.
- Processed payments from customers using a POS system.
- Performed light administrative duties such as filing documents and taking messages.
- Resolved conflicts between customers when necessary.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Teaching Assistant
Freedom School Reading Summer Program
Los Angeles
05.2017 - 07.2017
- Graded assignments, tests and papers according to teacher instructions.
- Collaborated with other faculty members to plan lessons that promote critical thinking skills.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Facilitated small group instruction sessions on various topics.
Education
Some College (No Degree) - Accounting And Finance
El Camino College
Torrance, CASkills
- Time management
- Effective communication
- Product knowledge
- Customer satisfaction measurement
- Money handling
- Task prioritization
- Store maintenance
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- Certified Food Handler- 2018
Affiliations
- Volunteer at Community Outreach Programs
- Avid Fiction Reader
- Passionate Student
Timeline
Server
Dennys Dinner
04.2020 - 05.2025
Shift Leader
Dennys Restaurant
10.2019 - 04.2022
Host
Dennys Restraunt
08.2018 - 10.2019
Teaching Assistant
Freedom School Reading Summer Program
05.2017 - 07.2017
Some College (No Degree) - Accounting And Finance
El Camino College
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