REBECCA PHO
Medicare Drop
San Jose
9
years of professional experience
Billing Agent experienced in customer service and administrative functions. Delivered effective billing solutions and enhanced customer support through strong communication and problem-solving skills. Focused on maintaining organization and accuracy while managing high-volume workloads.
Work History
Billing Agent
1 Year 7 Months- Processed medical equipment orders, invoices, and insurance billing to ensure accuracy and timely submission, enhancing customer satisfaction.
- Verified patient insurance coverage and coordinated with insurance providers to resolve billing and authorization issues, facilitating smoother patient experiences.
- Communicated with patients, healthcare providers, and insurance companies regarding equipment orders, payments, and billing inquiries to maintain transparency and trust.
Administrative Assistant
1 Year 8 Months- Managed invoices and credit memos with QuickBooks, increasing billing accuracy and reducing processing time.
- Coordinated shipping logistics via UPS, FedEx, and DHL, achieving on-time deliveries and maintaining customer satisfaction.
- Addressed customer inquiries via email, fostering high levels of customer service and satisfaction.
Optician
2 Years 7 Months- Provide comprehensive patient care, ensuring accurate diagnostic testing and frame selection.
- Scheduled patient appointments efficiently and coordinated insurance, enhancing patient satisfaction.
- Executed eyeglass repair services with precision, maintaining high-quality service standards.
Optometry Technician
2 Years 6 Months- Verified insurance and scheduled appointments to optimize patient flow and elevate satisfaction.
- Conducted pre-tests and prepared exam rooms to streamline operations and support timely patient care.
- Executed pre-testing procedures and managed insurance verification.
Sales Associate
1 Year 2 Months- Delivered customer service and increased sales through targeted product promotions.
- Executed cash transactions accurately and promptly, enhancing customer satisfaction.
- Assisted in inventory management, ensuring stock accuracy and optimal product availability.
Sales Associate
5 Months- Assisted customers with product details, improving shopping experience and increasing customer satisfaction.
- Handled transactions with accuracy, ensuring efficient processing and reducing errors.
- Managed inventory organization and restocking, optimizing store layout for better accessibility.
Education
HIGH SCHOOL DIPLOMA
Skills
Insurance billing
Quickbooks
Customer Service
Medical billing
MS Office
Claims Processing
Timeline
Billing Agent
Medicare Drop
03.2025 - CurrentRead More
Administrative Assistant
Altest Corporation
06.2023 - 02.2025Read More
Optician
Santa Clara Vision Center
11.2020 - 06.2023Read More
Optometry Technician
Golden Vision Optometry
04.2018 - 10.2020Read More
Sales Associate
Shoe Palace
04.2018 - 06.2019Read More
Sales Associate
Columbia Sportswear
11.2017 - 04.2018Read More
Mt. Pleasant High School
HIGH SCHOOL DIPLOMA
Read More