Teresa Cesario
North York,ON
Summary
Motivated, hardworking, and dependable candidate with a positive attitude, who is eager to secure part-time work from home or hybrid position that offers opportunity to utilize interpersonal skills, excellent time management, critical thinking skills and superior work ethic for top job performance.
Overview
9
9
years of professional experience
Work History
Billing Agent
MDBilling.ca
06.2021 - 08.2022
- Provided personal account management services including billing, rejections, and reconciliation for both solo and group physicians as assigned.
- Prepared and submitted invoices for uninsured patients per MoH/hospital policies to OHIP.
- Contacted patients or MoH, at clients request, to verify and update accounts with latest personal details and payment information.
- Researched and resolved billing discrepancies to enable accurate billing; issuing monthly reports for clients records/ review.
- Analyzed payment discrepancies between invoices issued vs received payments, rectifying any errors promptly.
- Managed multiple priorities simultaneously during peak times without compromising quality or timeliness of work delivery.
- Support senior staff as directed for other projects or reports as needed.
- Handled sensitive client information discreetly, adhering to strict confidentiality protocols at all times.
Receptionist
Hitek Medical Imaging
08.2018 - 02.2020
- Checked-in patients, and collected personal, medical, insurance and other sensitive information with discretion while maintaining strict confidentiality standards.
- Verified and processed OHIP, out of province, cash, and IFH patient billing according to company standards.
- Demonstrated strong multitasking abilities by effectively operating multi-line telephone system to answer and direct high volume of calls, and managing numerous tasks with walk-in clients simultaneously.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, faxing documents and correspondence/records via phone, fax, e-mails, and couriers.
- Scheduled, rescheduled, confirmed, and verified patient information and appointments (via phone or text); explained test preps to patients as needed.
- Retrieved X-ray/ultrasound/mammogram films from KPAC system and burned onto CD's per patient and/or doctor request; Prepared/Completed all mammogram chart transfer request per Ontario Breast Program standards.
Medical Office Assistant
Practice Closed/Moved
04.2018 - 08.2018
- Provided compassionate support to patients during check-in/check-out process; updated personal, medical, and/or insurance information while addressing concerns and answering questions as needed.
- Use TELUS EMR software to manage patient records and files including scheduling, rescheduling, and verifying patient appointments.
- Handle all office communication via phone, text, fax, e-mail or courier while maintaining strict compliance with HIPAA regulations, ensuring confidentiality of sensitive patient information.
- Enhanced patient care by updating and preparing patients charts with timely and accurate data entry of medical histories, prescriptions, lab results and updated patient information of medical records ahead of appointments.
- Directed patients to exam rooms, fielded questions, obtained vital signs, height and weight, and prepared patients for physician examination while maintaining patient flow.
- Managed office and medical supply inventories; cleaned and organized supplies in stockroom and exam rooms.
- Received, recorded and filed medical payments by check, cash, and/or other third party payments.
- Monitored and maintained to ensure clean treatment rooms, washrooms, patient waiting and entry areas.
- Received/sent deliveries and specimens, while adhering to strict safety and confidentiality guidelines via mail and/or courier services.
Medical Office Assistant
The Heart Clinic
11.2017 - 03.2018
- Provided compassionate and friendly support to patients during check-in/check-out process, updated insurance details, and addressing concerns and answering questions as needed.
- Provided prompt, polite and professional customer service when answering telephone calls to offer office information, answer questions, and coordinate patient scheduling, obtain results and billing related concerns.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations maintaining patient flow.
- Prepared and updated patient charts by gathering and organizing medical records ahead of appointments.
- Used OSCAR EMR to schedule, reschedule, and verify appointments for doctor visits and procedures.
- Assisted doctor with Exercise Stress Test, took patient's vital signs and weight: applied patient holter monitor, 24 hour blood pressure monitor, and performed EKG's.
- Handle all office communication via phone, text, fax, e-mail and Oscar messaging while maintaining strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Managed office and medical supply inventories; received deliveries and organized supplies in stockroom and exam rooms.
- Monitored and maintained to ensure clean treatment rooms, washrooms, patient waiting and entry areas.
- Coordinated successfully with regular staff upon completion of the short term contract, to ensure efficient transition for the healthcare provider and patients .
Secretary
Cardmasters Gaming and Collectables
09.2013 - 11.2017
- Cleaned and managed the stores main rooms and washroom before opening.
- Maintained store and office supplies inventory including checking stock, and ordering/picking-up new supplies.
- Managed filing system, entered data and completed other clerical tasks including correspondence.
- Maintained accurate records of office expenses: Bookkeeping and Accounting duties: Microsoft Office (2007) and QuickBooks
Education
Diploma - Medical Office Assistant
Citi-College of Canadian Careers
North York, ON05.2017
Associate Arts Degree - Nursing
Hillsborough Community College-Dale Mabry
Tampa, FL12.1999
High School Diploma -
Tampa Bay Vocational-Technical High School
Tampa, FL06.1988
Skills
- Customer Service
- Professionalism and Ethics
- Verbal and Written Communication Skills
- Highly Dependable working Solo or Team
- HIPPA and Privacy Compliance
- OHIP/Insurance Verification
- Billing Software Knowledge- Microsoft Office, Oscar, TELUS, and Parascribe
- Payment Processing: OHIP, IFH, and Third Party
- Medical Transcription/Medical Terminology
- Flexible Home Work Hours
- Deadline-oriented
Additional Information
Additional work history, consisting of nursing/medical experience, from the USA, available upon request.
RN Florida License #RN9165647
Timeline
Billing Agent
MDBilling.ca
06.2021 - 08.2022
Receptionist
Hitek Medical Imaging
08.2018 - 02.2020
Medical Office Assistant
Practice Closed/Moved
04.2018 - 08.2018
Medical Office Assistant
The Heart Clinic
11.2017 - 03.2018
Secretary
Cardmasters Gaming and Collectables
09.2013 - 11.2017
Diploma - Medical Office Assistant
Citi-College of Canadian Careers
Associate Arts Degree - Nursing
Hillsborough Community College-Dale Mabry
High School Diploma -
Tampa Bay Vocational-Technical High School
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