Rebecca Paul
Full Time Mobilist
Greater Sudbury,Ontario
Summary
Hardworking and detail-oriented team player seeking to leverage customer service, management, conflict resolution and marketing skills developed over the years to grow into an asset for the organization.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
Work History
Mobilist (Sales Associate)
The mobile shop
Greater Sudbury, Ontario
10.2022 - Current
- Establish relationships with customers and match them with phones, plans, accessories, and device protection plans that fit their needs
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help customers thus creating a client base.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Representative
Rogers, Beyond Wireless
Greater Sudbury, ON
07.2022 - 10.2022
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
SR. Technical Customer Support Associate
WOOD UK, IBM
Bangalore, Karnataka
10.2018 - 01.2022
- Engaging and coordinating with respective client resolver groups/vendors/third party resolver groups for update and resolution of reported issues.
- Responsible for process training and transitional support of new joiners.
- Focal point of contact for client and internal escalations.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer experience issues.
- Demonstrated strong organizational and time management skills while managing multiple client projects.
- Learned and adapted quickly to new technology and software applications.
Education
Post Graduate Diploma - International Business Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON 03.2022 - 02.2023
Bachelor of Science - Mechanical Engineering With Minor in Nuclear
Kansas State University
Kansas, USA 01.2015 - 05.2018
High School Diploma -
Saint Mary's Catholic High School
Dubai, U.A.E 09.2000 - 06.2011
Skills
Sales experience
Cross-functional team collaboration
Quality assurance
Staff education and training
Report preparation
Customer technical support
Technical support escalations
Employee training
Dependable and Responsible
Creative problem solving
Retention strategies
Customer Relations
Problem solving strength
Expense reporting
Interpersonal communication skills
Proficiency in Office programs
Service now and ICD Software Proficiency
Accomplishments
• Received Recognition and Reward for “Putting clients first.”
• Won the Manager’s Choice award for “Always putting the client first.”
• Received highest CSATs for consecutive quarters.
• Received multiple client appreciations for quality of assistance.
Timeline
Mobilist (Sales Associate)
The mobile shop
10.2022 - Current
Sales Representative
Rogers, Beyond Wireless
07.2022 - 10.2022
Post Graduate Diploma - International Business Management
Cambrian College of Applied Arts And Technology
03.2022 - 02.2023
SR. Technical Customer Support Associate
WOOD UK, IBM
10.2018 - 01.2022
Bachelor of Science - Mechanical Engineering With Minor in Nuclear
Kansas State University
01.2015 - 05.2018
High School Diploma -
Saint Mary's Catholic High School
09.2000 - 06.2011