Rebecca Paul
Full Time Mobilist
Greater Sudbury,Ontario
Summary
Hardworking and detail-oriented team player seeking to leverage customer service, management, conflict resolution and marketing skills developed over the years to grow into an asset for the organization.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
Work History
Mobilist (Sales Associate)
The mobile shop
Greater Sudbury, Ontario
10.2022 - Current
- Establish relationships with customers and match them with phones, plans, accessories, and device protection plans that fit their needs
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help customers thus creating a client base.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Representative
Rogers, Beyond Wireless
Greater Sudbury, ON
07.2022 - 10.2022
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
SR. Technical Customer Support Associate
WOOD UK, IBM
Bangalore, Karnataka
10.2018 - 01.2022
- Engaging and coordinating with respective client resolver groups/vendors/third party resolver groups for update and resolution of reported issues.
- Responsible for process training and transitional support of new joiners.
- Focal point of contact for client and internal escalations.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer experience issues.
- Demonstrated strong organizational and time management skills while managing multiple client projects.
- Learned and adapted quickly to new technology and software applications.
Education
Post Graduate Diploma - International Business Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON 03.2022 - 02.2023
Bachelor of Science - Mechanical Engineering With Minor in Nuclear
Kansas State University
Kansas, USA 01.2015 - 05.2018
High School Diploma -
Saint Mary's Catholic High School
Dubai, U.A.E 09.2000 - 06.2011
Skills
Sales experience
Accomplishments
• Received Recognition and Reward for “Putting clients first.”
• Won the Manager’s Choice award for “Always putting the client first.”
• Received highest CSATs for consecutive quarters.
• Received multiple client appreciations for quality of assistance.
Timeline
Mobilist (Sales Associate)
The mobile shop
10.2022 - Current
Sales Representative
Rogers, Beyond Wireless
07.2022 - 10.2022
Post Graduate Diploma - International Business Management
Cambrian College of Applied Arts And Technology
03.2022 - 02.2023
SR. Technical Customer Support Associate
WOOD UK, IBM
10.2018 - 01.2022
Bachelor of Science - Mechanical Engineering With Minor in Nuclear
Kansas State University
01.2015 - 05.2018
High School Diploma -
Saint Mary's Catholic High School
09.2000 - 06.2011