Rebecca Palma
Los Angeles
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
American Eagle Outfitters, Inc
Glendale, CA
03.2024 - Current
- Assisted customers by providing product knowledge and recommendations.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to achieve daily sales goals and objectives.
- Responded to customer inquiries and resolved issues promptly, ensuring satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Trained new associates on customer service standards and operational procedures for seamless onboarding.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Managed efficient cash register operations.
Volunteer
St. Ignatius of Loyola Catholic Secondary School
Los Angeles, CA
09.2021 - 05.2023
- Helped students with homework and gave additional tips on studying techniques.
- Monitored students behavior in hallways and classrooms to promote safe learning environment.
- Supported teachers in classroom instruction and activities activities by grading papers and creating presentations.
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Prepared materials for class activities and art projects.
Volunteer
Alhambra Healthcare & Wellness Center
Alhambra, CA
09.2019 - 02.2020
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs for the residents.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Education
No Degree - Pre Criminal Justice
California State University
Los Angeles, CA06.2027
High School Diploma - undefined
San Gabriel Mission High School
San Gabriel, CA06.2023
Skills
- Fast Learner
- Friendly and Professional
- Calm Under Pressure
- Time Management
- Organization
- Multi-tasking strength
- Problem-solving
- Teamwork and Collaboration
- Exceptional customer service
- Reliable and punctual
- Cash handling
- Cash register operation
- Store opening and closing
Timeline
Sales Associate
American Eagle Outfitters, Inc
03.2024 - Current
Volunteer
St. Ignatius of Loyola Catholic Secondary School
09.2021 - 05.2023
Volunteer
Alhambra Healthcare & Wellness Center
09.2019 - 02.2020
High School Diploma - undefined
San Gabriel Mission High School
No Degree - Pre Criminal Justice
California State University