Shauna Johnson
Bakersfield
Summary
Engaged in providing outstanding customer support, contributing to a progressive organization with potential for career development.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Sales Associate
Smokers Alley
01.2025 - Current
- Enhance customer engagement through personalized service, fostering loyalty and repeat business.
- Manage inventory levels efficiently, ensuring product availability and minimizing stock discrepancies.
- Train new sales associates on product knowledge and effective selling techniques to boost team performance.
- Implement promotional strategies, increasing product visibility and driving sales during peak periods.
- Maintain a balanced cash register at all times.
- Assist customers in finding what they need.
- Consistently upselling and bringing in revenue for the store.
New Home Sales Professional
LGI Homes
07.2020 - 12.2022
- Supported clients during the process of purchasing new homes.
- Maintained an organized database of prospective leads.
- Communicated effectively with clients throughout the sales process.
- Developed strong relationships with all clients.
Realtor
Miramar International
06.2017 - 07.2020
- Assisted clients in locating, purchasing, and selling ideal homes.
- Guided clients through each phase of the buying and selling process.
- Developed strong relationships to encourage repeat business and referrals.
- Drafted real estate purchase contracts.
- Facilitated negotiations for all transaction terms.
Server
Buck Owens Crystal Palace
09.2016 - 06.2017
- Prepared facility for opening and closing operations.
- Took customer orders efficiently.
- Bussed tables to maintain cleanliness and organization.
- Delivered food promptly to guests.
- Tracked multiple open checks accurately.
- Maintained a clean and welcoming work environment.
- Demonstrated strong customer service skills through attentive interactions.
- Consistently met and exceeded guest expectations.
- Ensured customer satisfaction by keeping guests happy and entertained.
Server/Bartender
Outback Steakhouse
03.2008 - 05.2016
- created relationships with guests to build repeat customers.
- Communicated with guests by taking orders, making drinks, and cash handling,
- cleaned
- demonstrated excellent customer service skills in my ability to go above and beyond the call of duty by consistently meeting and exceeding guests expectations, as well as ensured customer satisfaction by keeping guests happy, entertained and wanting to come back.
Administrative Assistant
The Love Ride Foundation
01.2003 - 12.2008
- Payed bills.
- filing, organizing, cold calling, set up, clean up,
- scheduled meetings and answered phones.
Education
Real Estate (OTHER)
America west
Bakersfield, CA09.2017
Skills
- Microsoft Office
- Word Processing
- Recruiting
- Microsoft Word
- Organizational Skills
- Training
- Cold calling
- Outlook
- Residential real estate transactions
- CRM
- Entrepreneurship
- Property management
- Server
- Salesforce
- Research
- Business development
- Payroll
- Event Planning
- Highly skilled mixologist Highly skilled at performing general office tasks including bookkeeping, filing, answering phones and sending emails Knowledge of Microsoft office, fax machines and computers Very organized Ability to work efficiently in a fast paced environment Great communication skills Good listener, quick learner
- Customer Service
- Word
- POS
- Office management
- Sales
- Marketing
- Negotiation
- Fast learner
Certification
- Driver's License
- Real Estate License
- Real estate salesperson license September 2017 to September 2029
- Licensed realtor September 2017 to September 2021
- Food handler certificate
Awards
Salesperson of the month
May 2022, Salesperson of the quarter
April 2022, Salesperson of the month
March 2022, Salesperson of the month
January 2022, Salesperson of the month
November 2021, Salesperson of the month
September 2021, Sales person of the month
July 2021, Sales person of the month
June 2021, Sales person of the month
May 2021, Sales person of the month
March 2021, Sales person of the month
February 2021, Sales person of the month
October 2020, Sales person of the month
September 2020
Timeline
Sales Associate
Smokers Alley
01.2025 - Current
New Home Sales Professional
LGI Homes
07.2020 - 12.2022
Realtor
Miramar International
06.2017 - 07.2020
Server
Buck Owens Crystal Palace
09.2016 - 06.2017
Server/Bartender
Outback Steakhouse
03.2008 - 05.2016
Administrative Assistant
The Love Ride Foundation
01.2003 - 12.2008
Real Estate (OTHER)
America west