Rebecca Neudorf
Parksville,CA
Summary
I have had a variety of successful experiences working with the public both in office and working from home. For example I've worked for HGS, Ipsos Reid and a variety of retail positions. I'm analytical, intuitive and enjoy working with people!
Also I have been working with my husband in our Paint/Design business doing the Marketing/Sales and working with some of the clients on design Ideas, until recently when we sold the business.
Overview
5
5
years of professional experience
Work History
Volunteer at Crossroads Pregnancy Centre
Noreen
08.2022 - 07.2023
- Completed mandatory 25 hours of Counselling training.
- Provided emotional support and helped provide practical needs such as diapers, food, sorting clothes, and parenting classes. Also provided clients with information on community resources.
- Maintained confidentiality regarding clients' personal health information.
- Maintained a compassionate demeanor throughout patient and customer interactions to ameliorate stressful situations.
Customer Service Representative
HGS Canada
01.2019 - 06.2020
- Worked from home full-time answering calls for Telus phone customers
- Helped customers with any concerns or questions about their cell phone plans
- Worked in a fast-paced environment handling everything from helping customers find the best cell phone plans and phones, to answering questions about their bills, In addition to that helped customers with minor technical difficulties such as data not working and having to perform a refresh on their phone signal to resolve problems.
- Managed over 40 calls a day
Education
Certificate - Applied Counselling
University of Manitoba
10.2023
DEP or Skilled Trade Certificate in life coach - Life Coach
IAP College
01.2021
Diploma - Business
ICS
02.2003
GED -
Fort Richmond Collegiate
09.1998
Skills
- Customer Service
- Life coaching certificate
- Guest Services
- Cash Handling
- Languages
- German - Intermediate
- English - advanced
- Dependable and Responsible
- Active Listening
- Caring and Empathetic
- Calming Strategies
Additional Information
- Class 5 Drivers License
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Volunteer at Crossroads Pregnancy Centre
Noreen
08.2022 - 07.2023
Customer Service Representative
HGS Canada
01.2019 - 06.2020
DEP or Skilled Trade Certificate in life coach - Life Coach
IAP College
Diploma - Business
ICS
GED -
Fort Richmond Collegiate
Certificate - Applied Counselling
University of Manitoba
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