Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rebecca Marsh

Oshawa,Canada

Summary

Diligent Medical Office Assistant with solid background in medical office operations and patient care coordination. Proven ability to manage appointment scheduling, patient records, while maintaining high level of accuracy. Demonstrated proficiency in electronic health records management and effective communication with both patients and healthcare providers.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Harmony Valley Medical Clinic
12.2022 - Current
  • Directed calls to staff and addressed telephone inquiries with professionalism.
  • Coordinated patient scheduling, check-in, check-out, and billing for four General Practitioners.
  • Guided patients to exam rooms while addressing questions prior to physician examinations.
  • Updated electronic medical records with precise patient information.
  • Filed all incoming faxes to appropriate patient charts in EMR.
  • Responded to all emails promptly to ensure effective communication.

Personal Care Aide

Village of Taunton Mills
09.2021 - Current
  • Provided daily care for residents, including showering, dressing, feeding, and toileting.
  • Worked with Dementia residents on locked floor
  • Assisted nursing staff with responsibilities on locked unit for dementia residents.
  • Maintained accurate logs of daily tasks to ensure continuity of care.
  • Offered comfort and support to residents and families, addressing inquiries promptly.

Security EMR

Great Blue Heron Casino
02.2000 - 07.2021
  • Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Circulated among visitors, customers, or employees to preserve order and protect property.
  • Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
  • My duties also included Emergency Response, in which I responded to medical emergency's and provided First Aid to patrons and staff alike if there was a medical situation. All information is kept confidential.
  • Customer service, Conflict resolution, use of non-violent crises intervention, assess crises levels, and provide necessary resources for Responsible gaming.

Education

Law and Security Administration Courses

Fanshawe College
London, ON
04.1999

Medical Laboratory Technician and Assistant

Trillium College
Oshawa, ON
05.2022

Skills

  • Computer Proficiency/Skills
  • Customer Service
  • Effective Communication Skills
  • Team Worker
  • Independent Worker
  • Multitasking and organization
  • Problem-solving

Certification

  • Mental Health Certificate
  • Health and Safety Level 2 Certified
  • NCVI
  • Was Certified in First Aid and CPR/ Advance First Aid and CPR with Defibrillation for 25 years.

Languages

English
Native or Bilingual

Timeline

Medical Office Assistant

Harmony Valley Medical Clinic
12.2022 - Current

Personal Care Aide

Village of Taunton Mills
09.2021 - Current

Security EMR

Great Blue Heron Casino
02.2000 - 07.2021

Law and Security Administration Courses

Fanshawe College

Medical Laboratory Technician and Assistant

Trillium College

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Rebecca Marsh