GLORIA ELEJE
Whitby,Canada
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various sales, clerical, and supply chain tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Medical Office Assistant
Harmony Valley Medical Clinic
01.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used OSCAR to schedule appointments for doctor visits and procedures.
- Called and faxed pharmacies to submit prescriptions and refills.
- Received, recorded and filed medical payments by check, cash and credit card.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered phone calls and messages for 3 physicians in the clinic, scheduling appointments, and handling patient inquiries.
Server
Talent Employment Agency
07.2022 - 01.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Business Development Manager
Bubbleberry Home Care
09.2017 - 04.2022
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
- Represented company and promoted products at conferences and trade association meetings.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Manage team of 5 sales representatives that led to increased sales by 10%
- Created reports and presentations detailing business development activities.
- Collected data and performed customer needs analysis.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
Business Development Associate
Tricontinental Oil Services
08.2014 - 07.2017
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Increased sales by 15%
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Researched, analyzed and projected market data for potential markets.
- Networked among local business and community organizations to develop leads and generate business.
- Referred customers to specialized selling teams to build long term trust.
Salesperson
Kammice Enterprises
02.2001 - 07.2007
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales by 10%
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
Associate of Applied Science - Global Supply Chain Management
Seneca College of Applied Arts And Technology
North York, ON12.2023
Associate of Applied Science - International Business Management
Seneca College of Applied Arts And Technology
North York, ON12.2022
Bachelor of Science - Public Administration
University Of Lagos
Lagos, Nigeria03.2016
Skills
- Medical Records Management
- Operational Efficiency
- Follow-Up Skills
- Office Supplies and Inventory
- Computer Proficiency
- Teamwork and Collaboration
- CPR Certified
- Problem Anticipation and Resolution
- Administrative Management
- Oscar Software
Reading, Cooking, Dancing, And Traveling
I enjoy reading because it keeps me informed, helps me broaden my knowledge and stay current on relevant issues, while dancing is a good form of exercise because it keeps my body and mind healthy. I also love to try out new recipes and traveling gives me a great opportunity to meet new people and network while learning new culture.
Timeline
Medical Office Assistant
Harmony Valley Medical Clinic
01.2023 - Current
Server
Talent Employment Agency
07.2022 - 01.2023
Business Development Manager
Bubbleberry Home Care
09.2017 - 04.2022
Business Development Associate
Tricontinental Oil Services
08.2014 - 07.2017
Salesperson
Kammice Enterprises
02.2001 - 07.2007
Associate of Applied Science - Global Supply Chain Management
Seneca College of Applied Arts And Technology
Associate of Applied Science - International Business Management
Seneca College of Applied Arts And Technology
Bachelor of Science - Public Administration
University Of Lagos
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