Rebecca Hargreaves
Grimsby,ON
Summary
Forward-thinking professional with several years of experience enhancing sales and client-relationship management. Talented at strategically pursuing new business opportunities and capitalizing on emerging market trends. Exceptional business acumen and history achieving remarkable channel growth with results-oriented approaches.
Overview
27
27
years of professional experience
Work History
Business Development Manager/Senior Buying Manager
My Top Drawer
05.2021 - Current
- Developed strategic partnerships with key industry stakeholders for enhanced market presence.
- Identified growth opportunities through market analysis and competitive research initiatives.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Attended trade-shows and conferences to network with potential clients and vendors.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Reviewed supplier performance metrics on a regular basis to ensure quality standards were met or exceeded.
- Assisted in the development of promotional campaigns by selecting products that meet customer needs within budget constraints.
- Analyzed sales data to forecast future demand for products and adjust inventory accordingly.
- Reviewed customer feedback to brainstorm new merchandise ideas and improve existing products.
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
Boutique Store Manager/Buyer Specialist
Linea Intima
Oakville/Toronto, Canada
06.2013 - Current
- Responsible for maintaining operational standards, customer service levels, driving sales, budgeting and controlling labour, visual standards, staff development, scheduling, payroll, deposits, inventory control, training and recruiting, interviewing and selecting top talent.
- Trained staff to have extensive product knowledge and upselling skills.
- Established high standards for professionalism and customer service and communicated expectations with employees.
- Recruited and hired sales-minded employees to promote boutique's culture.
- Scheduled employee work shifts and communicated about sick days and vacation.
- Supervised staff and coached team members in expectations for serving customers in luxury branded store.
- Developed and administered customer service and product training sessions for all new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Responded to customer service issues and worked with parties to effectively communicate and resolve.
- Forecasted and analyzed sales trends to maximize sales potential.
- Assisted District manager in developing promotions to move existing stock.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
- Built and developed relationships with key vendors and fashion designers throughout the industry.
- Attend wholesale and trade show events.
- Worked directly with the BIA for promotional purposes, marketing and networking.
- Coordinated fashion shows and special events.
Program Manager Independent Consultant
Isagenix
GTA, Canada
05.2016 - 07.2020
- Lead and trained individuals to build and manage their own sales force by recruiting and training.
- Interview clients to analyze dietary habits and overall health.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Met with each associate to establish realistic monthly sales goals.
- Built nutritional guides and meal plans.
- Coached individuals on building a healthy lifestyle from inside-out.
- Inputted customer data into the system, safeguarding financial and personal information to avoid breaches.
- Increased customer base and market share by promoting product through diverse channels.
- Distributor of goods and services.
Assistant Store Manager/Junior Buyer
Silkeborg
Oakville/Niagara On The Lake, Canada
09.2004 - 05.2012
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Built and develop relationships with key vendors and customers.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Restocked inventory upon shipment/transfer arrival and checked merchandise into POS system to maintain accurate records.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Commuted between store locations to oversee daily operations.
- Advised clients on fashion and seasonal trends.
Key Holder
Dalmys
Oakville, Canada
11.2001 - 03.2003
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
- Responded to safety and loss prevention incidents.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Signed for incoming shipments in manager's absence.
- Organized in-store promotional events.
- Maintained store in clean and neat manner.
- Operated cash register.
- Set up visually appealing promotional displays.
- Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
- Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
- Partnered with store leadership team to learn and understand all management processes and reports.
Receptionist
Kennedy Electric
Toronto, Canada
05.1999 - 09.2001
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and confirmed appointments.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Education
High School Diploma -
Queen Elizabeth Secondary School
Oakville, ONCertified Bra & Mastectomy Fitter -
Amoena
Toronto, ONLeadership & Management Training -
LinkedIn Learning
OnlineIsagenix Academy
Toronto, ONSkills
- Driving business growth
- Building brand awareness
- Leadership development
- Organization
- Customer service
- Problem resolution
- Relationship building
- Customer outreach
- Data management
- MS Office
- Strategic partnerships
- Promotional campaigns
- Customer relationship management
- Business negotiations
- Sales training
- Effective communication
- Problem solving
- Networking skills
- Performance monitoring
Timeline
Business Development Manager/Senior Buying Manager
My Top Drawer
05.2021 - Current
Program Manager Independent Consultant
Isagenix
05.2016 - 07.2020
Boutique Store Manager/Buyer Specialist
Linea Intima
06.2013 - Current
Assistant Store Manager/Junior Buyer
Silkeborg
09.2004 - 05.2012
Key Holder
Dalmys
11.2001 - 03.2003
Receptionist
Kennedy Electric
05.1999 - 09.2001
High School Diploma -
Queen Elizabeth Secondary School
Certified Bra & Mastectomy Fitter -
Amoena
Leadership & Management Training -
LinkedIn Learning
Isagenix Academy