Rebecca Ferguson

• Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Cover front line shifts when staffing issues arise.
• Completed bi-weekly payroll for casual employees.
• Coached employees through day-to-day work and complex problems.
• Gathered and organized materials to support operations.
• Set priorities and problem-solved program issues to maintain rapport with youth, frontline staff and managers.
• Ensured staff are supported physically, mentally and emotionally when encountering traumatic incidents with youth and members of the public.

• Handled numerous calls per shift to locate and return youth to SMH.
• Collaborated with law enforcement and other community agencies to locate AWOL youth and return them to their respective Staff Modeled Homes.
• Conducted Security checks on Staff modeled homes as per agency directive.

• Assessed student needs and learning styles to ensure effective training plan delivery.
• Tracked attendance and progress against goals for each participant.
• Gathered and organized supplementary material to support structured lessons.

• Offer support to victims who are survivors of sexual violence: rape, sexual assault, abuse or incest, and those affected by such violence
• Provide short- and long-term counselling to survivors of sexual violence and those affected by such violence
• Ensure crisis line provides 24 hour services and coordinate (as necessary) scheduling, switching phones, etc
• Recruit, screen, train and provide support to crisis line workers
• Ensure consultation and debriefing services are available to volunteers for any issues they may identify
• Supervise crisis line volunteers by regular, documented one-on-one meetings/discussions. Review counselling documentation with a goal of supporting and strengthening their work to agency standards
• Provide monthly reports to Centre Director as per program issues

• Provide direct support for community members accessing Siloam Mission’s Drop-In services (i.e. meals, entrance, clothing room, health center, devotions, volunteer clean-ups, etc.) in a professional manner;
• Provide professional compassionate daily feedback and address any behavioral concerns with community members;
• Provide professional day to day guidance and support to community member's housing plans;
• Respond to any emergency situations that may occur at assigned workplace;
• Provide professional and informative orientation of the Drop-In to Volunteers;
• Ensure volunteers, staff and other stakeholders are treated with equality, respect, dignity and support them to have a positive experience while at the Mission
• Support the team in the daily clean-ups in the drop-in area
• Prepare and complete incident reports, daily logs and other required documents and reports

• Performed client assessment and intake protocol for women accessing shelter service, either as community clients or as residential clients
• Responsible for the day to day operation of the shelter where it pertained to direct service to women who were living in the shelter
• Conflict resolution between clients when required
• Ensured accurate and timely reports were submitted on shelter records management software
• Provided Peer counselling to women in the house around domestic violence issues, and their general well being

Conducted criminal investigations as assigned

• Collected evidence during investigations and ensured the integrity of evidence was maintained as per force policy
• Participated in Community policing initiatives
• Prepared Crown Briefs in relation to any criminal investigation conducted where charges were warranted
• Maintained force issued equipment as per force policy
• Attended and successfully completed train the trainer sessions for the OPP transition from the Ontario Municipal and Provincial Police Automation Cooperative records management program to the Niche RMS program
• Performed as part of a team of OPP officers who were tasked with delivering Force Records Management training to staff in the OPP Northwest region