Rebecca Fegan
okotoks
Summary
Compassionate professional with experience in providing exceptional client care and support. Skilled in managing client relationships, problem-solving, and ensuring client satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Reliable, organized, and adept at communication and multitasking, ready to make significant impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
VCA Canada Calgary Animal Referral and Emergency Center
12.2024 - 04.2025
- Assisted in coordinating client appointments and follow-ups for veterinary services.
- Maintained accurate client records and documentation within practice management software.
- Provided compassionate support to clients during high-stress situations involving pets.
- Communicated effectively with veterinary staff to ensure seamless client experiences.
- Handled inquiries and resolved issues promptly, fostering positive client relationships.
- Educated clients on pet care options and service offerings available at the facility.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
Bar Tender/ Server/Kitchen Staff Member
Salute
04.2021 - 12.2023
- Oversaw tender preparation, ensuring compliance with regulations and quality standards.
- Managed bar inventory, tracking supplies to minimize waste and ensure availability.
- Collaborated with team members to maintain cleanliness and organization of work area.
- Assisted in training new bartenders/kitchen staff on drink and food preparation techniques and service protocols.
- Developed rapport with regular customers, enhancing loyalty through personalized service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Personal Assistant
94 Take the Cake
05.2021 - 10.2023
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
Barista
94 Take the Cake
04.2016 - 06.2023
- Prepared high-quality beverages while maintaining cleanliness and organization of workstations.
- Assisted in customer service by taking orders and providing product recommendations.
- Trained new team members on beverage preparation techniques and customer interaction protocols.
- Resolved customer inquiries and concerns effectively, ensuring satisfaction with products and services.
- Supported store operations by effectively managing opening and closing procedures when required.
- Monitored inventory levels to ensure availability of ingredients and supplies for daily operations.
Education
High School Diploma -
Foothills Composite High School
Okotoks, AB06-2019
Skills
- Strong organizational abilities
- Client support
- Maintains composure under pressure
- Strong verbal communication
- Issue resolution
- Responsive to new challenges
Certification
- Certified Associate in Project Management (CAMP), Project Management Institute - December 2025
- Project management essentials, SAIT, August 2025
- Agile Project Management, SAIT, November 2025
- Project Risk Methods and Practices, SAIT, November 2025
- Effective communication, SAIT, November 2025
- Writing Skills for Today's Workplace, SAIT, October 2025
Timeline
Client Care Coordinator
VCA Canada Calgary Animal Referral and Emergency Center
12.2024 - 04.2025
Personal Assistant
94 Take the Cake
05.2021 - 10.2023
Bar Tender/ Server/Kitchen Staff Member
Salute
04.2021 - 12.2023
Barista
94 Take the Cake
04.2016 - 06.2023
High School Diploma -
Foothills Composite High School