Brighty Reji
Surrey,BC
Overview
3
3
years of professional experience
Work History
Client Care Coordinator
Just Like Family Home Health Care Services
03.2024 - Current
- Registered new clients, facilitated intake processes, and liaised with referral sources to gather necessary documentation and medical records for assessments and program admissions.
- Serves as the first point of contact for clients and their families
- Answering calls and emails and keeping records of the same.
- Built and maintained strong client relationships, enhancing satisfaction, loyalty, and retention.
- Applied strategic thinking and decision-making skills to improve client experiences and address concerns with personalized solutions.
- Resolved escalated client issues promptly, minimizing reputational risks and revenue loss.
- Coordinated with internal and external stakeholders, including healthcare and social service organizations, social workers, ICBC Claims specialists, Occupational Therapists, Public Guardians, and trustees, to address client needs.
- Analyzed client feedback to identify trends and recommend actionable improvements to management.
- Managed detailed records of client interactions to support accurate reporting and performance tracking.
- Streamlined appointment scheduling and care plans for improved efficiency and service delivery.
- Enhanced patient care by developing individualized care plans tailored to each patient's needs.
- Conducted follow-ups with clients to gauge satisfaction and implement tailored communication strategies for clients.
- Ensured caregiver compliance with company policies, legal requirements, and industry standards.
- Organized team meetings to share best practices and drive departmental growth.
- Provided onboarding support for new hires, aligning them with organizational goals.
- Trained caregivers on procedures, services, and operations, to create a safe and collaborative work environment.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
Operations Coordinator
Just Like Family Home Health Care Services
07.2023 - 02.2024
- Ensured schedules were properly maintained for all the caregivers.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Set schedules for 50 staff by planning and designating shifts and hours.
- Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
Front End Employee
IGA Supermarket
05.2023 - 07.2023
- Welcomed customers and addressed their needs promptly.
- Resolved complaints to ensure a positive shopping experience.
- Managed in-person and phone inquiries, directing customers appropriately.
- Ensured efficient cash handling to reduce wait times during peak hours.
- Maintained safety standards by addressing hazards promptly.
- Performed opening and closing tasks in compliance with company protocols.
- Worked flexible shifts to meet business needs.
Dental Assistant
Asnan Towers
04.2022 - 07.2022
- Accurately input and maintained patient records, including health histories, treatment plans, and case documentation, adhering to confidentiality standards.
- Managed intake processes in collaboration with dentists, nurses, and care coordinators, addressing patient concerns and ensuring timely attention to urgent and emergency cases
- Maintained clean and organized treatment rooms and waiting areas, ensuring a welcoming environment and adherence to health and safety protocols.
- Provided chairside assistance during procedures, including complex treatments, to enhance patient care and improve provider efficiency
- Managed billing processes, prepared receipts, processed insurance claims, and ensured accurate financial record-keeping for patients and the office.
- Coordinated referrals, scanned and organized documents, and reported workplace incidents in compliance with policies and procedures.
- Handled patient inquiries, provided information about services, and implemented appointment reminder systems to improve scheduling efficiency.
- Conducted inventory management to maintain essential medical and dental supplies, reducing waste and preventing procedural delays.
- Reduced patient anxiety by building rapport through excellent communication skills and a calm, friendly demeanor.
Dental Assistant
Gulf Clinic Advanced Dental Care
01.2022 - 03.2022
- Provided chairside assistance to enhance dentist efficiency and patient satisfaction.
- Performed safe and accurate dental radiography for diagnostics.
- Maintained a clean, organized, and welcoming dental office environment.
- Prepared and sterilized instruments, ensuring compliance with safety protocols.
- Monitored patient comfort and safety during procedures.
- Educated patients on dental hygiene and pre- and post-surgical care.
Education
Master of Arts - Leadership (Healthcare)
Trinity Western University
Langley, BC10-2024
Bachelor of Dental Surgery -
A B Shetty Memorial Institute of Dental Sciences
Mangalore, India10-2021
Skills
- Strong written and verbal communication skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and typing at 40 WPM
- Knowledgeable in medical terminology and healthcare operations
- Skilled in scheduling, case management, and administrative support
- Effective at building rapport with clients, referral sources, and clinical teams
- Proven leadership, teamwork, and interdepartmental collaboration abilities
- Strong organizational, multitasking, and time management skills
- Attention to detail, problem-solving, and sound judgment
- Reliable, proactive, and capable of working independently or within a team
- Excellent phone etiquette and work prioritization
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working
French
Elementary
Summary
Personable and passionate healthcare professional with a strong background in client care coordination, scheduling, and service delivery. Committed to servant leadership in empowering teams, nurturing collaboration, and prioritizing the needs of both clients and staff. Skilled in building relationships, streamlining processes, and enhancing client satisfaction with a positive, solution-oriented approach. Reliable, communicative, and dedicated to making a daily difference in the lives of those around me.
Timeline
Client Care Coordinator
Just Like Family Home Health Care Services
03.2024 - Current
Operations Coordinator
Just Like Family Home Health Care Services
07.2023 - 02.2024
Front End Employee
IGA Supermarket
05.2023 - 07.2023
Dental Assistant
Asnan Towers
04.2022 - 07.2022
Dental Assistant
Gulf Clinic Advanced Dental Care
01.2022 - 03.2022
Master of Arts - Leadership (Healthcare)
Trinity Western University
Bachelor of Dental Surgery -
A B Shetty Memorial Institute of Dental Sciences
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