Rea Suzette La Pena
Toronto,ON
Summary
Dynamic manager with a proven track record at Tim Horton's Restaurant, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective decision-making and time management. Committed to maintaining high standards of service and a safe environment, ensuring a positive experience for both staff and patrons.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Tim Horton's Restaurant
11.2007 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Office Cleaner
Eve's Cleaning Services
11.2016 - 02.2020
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
Education
High School Diploma -
Rosedale Height Secondary School
06-1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
Food Safety Certification
First Aid And CPR Certificate
Timeline
Office Cleaner
Eve's Cleaning Services
11.2016 - 02.2020
Manager
Tim Horton's Restaurant
11.2007 - Current
High School Diploma -
Rosedale Height Secondary School
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