Kim Nguyen
Ajax,ON
Summary
Experienced Client Service Manager with a strong track record in end-to-end project management of Sports and Media Sponsorships. Skilled in identifying and addressing risks, achieving milestones, and overseeing deliverables. Proficient in maintaining project momentum through effective supervision and rapid problem-solving. Adept at persuasive communication and negotiation with internal team members, agencies, direct clients, and other stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Manager, Sportsnet
Rogers Sports & Media
Toronto
04.2019 - Current
- Oversees the development and tracking of integrated project plans. Adapts and applies the delivery approach to meet project objectives and client business drivers. Establishes and maintains project communications.
- Triage and filter communication between external account stakeholders and internal resources.
- Established productive relationships with internal Sportsnet stakeholders, including Content/Programming/Platforms, Media Planning Inventory and Traffic in addition to relationships with professional sports associations, leagues and teams.
- Collaborated closely with the Sales and Development team on long-term strategic planning initiatives related to projects in the development or execution stages.
- Liaised with clients and external stakeholders on project execution while providing accurate updates and feedback.
- Responded thoughtfully with a consultative approach to agency and client inquiries regarding integrated sponsorships.
- Tracked media measurement KPIs of all active/executed campaigns, amalgamating into clean and easy to digest reports on best suited Microsoft Office applications (Powerpoint, Outlook, Sway, Excel).
- Executed sold multi-media programs through project management and daily client management
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Managed multiple projects with competing deadlines simultaneously.
Brand Development & Client Service, Sportsnet
Rogers Sports & Media
04.2015 - 04.2019
- Created "market ready" outbound integrated/multiplatform customer-ready proposals & roadshows.
- Work with Programming, Production and Traffic on the implementation of sold campaigns across all platforms including broadcast, radio, digital and publishing.
- Responded to agency & client regarding integrated sales and sponsorship.
- Tracked variables of all active/executed campaigns (flight dates, client cost, annual increase, content, etc)
Education
Business Human Resource - Human Resource Management
Seneca College of Applied Arts And Technology
North York, ON09-2007
Skills
- Project Management experience and skills
- Accuracy, thoroughness, and keen attention to detail
- Ability to set and achieve goals, while being able to lead and influence others
- Highly proficient in Microsoft Office Apps (Word, Excel, Power Point, Outlook, SWAY)
- Proficient in Mondaycom, Salesforce, Veritone, Log Player, Vimeo
- Project development and lifecycle
- Meeting facilitation
- Deadline and time Management skills
- Stakeholder Communications
- Cross-departmental Collaboration
- Compliance Monitoring
- Client Relationship Building
- Analytical mindset
- Campaign Performance Tracking
Languages
English
Professional
Vietnamese
Professional
Accomplishments
I am the Events Strategist for the RISE Committee at Rogers Sports & Media. In this role, I work with RISE members to create and maintain event opportunities across the organization, including Women of Colour, Women in Technology, other ERGs, I&D Council, HR Employee Events, and our Regional Chapters. I regularly engage with stakeholders to ensure alignment across all committees. This role significantly supports HR and Corporate Communications in raising awareness of RISE activities.
Additionally, I am a member of the Social Committee of the Sportsnet Sales team.
Certification
I am studying for my PMP certification to enhance my professional skills and advance my career.
References
References available upon request.
Timeline
Client Service Manager, Sportsnet
Rogers Sports & Media
04.2019 - Current
Brand Development & Client Service, Sportsnet
Rogers Sports & Media
04.2015 - 04.2019
Business Human Resource - Human Resource Management
Seneca College of Applied Arts And Technology
I am studying for my PMP certification to enhance my professional skills and advance my career.
Similar Profiles
Brett HusseyBrett Hussey
Media Content Coordinator at Rogers Sports & MediaMedia Content Coordinator at Rogers Sports & Media
NANCY SINCLAIRNANCY SINCLAIR
SENIOR ACCOUNT MANAGER/RETAIL SALES SUPERVISOR at ROGERS SPORTS & MEDIASENIOR ACCOUNT MANAGER/RETAIL SALES SUPERVISOR at ROGERS SPORTS & MEDIA
MONA AWWADMONA AWWAD
News Reporter / Acting Producer at OMNI Television, Arabic Edition / Rogers Sports & MediaNews Reporter / Acting Producer at OMNI Television, Arabic Edition / Rogers Sports & Media