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NANCY SINCLAIR
Medicine Hat,AB
Summary
Accomplished Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through excellent critical thinking, problem-solving and communication skills.
Extensive experience delivering client-focused solutions and successfully managing multiple projects.
Overview
23
23
years of professional experience
Work History
SENIOR ACCOUNT MANAGER/RETAIL SALES SUPERVISOR
ROGERS SPORTS & MEDIA
01.2014 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed key competitors to respond to competitive threats.
- Coordinated efforts across teams to ensure seamless delivery of marketing strategies to clients.
- Trained and coached sales team members
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Consistently exceeded Digital Advertising targets
ACCOUNT MANAGER
ROGERS SPORTS & MEDIA
11.2008 - 12.2013
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Exceeded Radio & Digital revenue targets YoY
TV HOST/WRITER/PRODUCER
CHTV
08.2001 - 06.2007
- Hosted a daily, magazine-style program focusing on arts, entertainment, and community events on Vancouver Island. Shows were both live & taped).
- Boosted viewer ratings through compelling storytelling and captivating interviews with high-profile guests.
- Conducted in-depth research on topics to enhance show content quality and maintain accuracy of information shared with viewers.
- Collaborated with production team members to develop innovative segment ideas that resonated with target audience demographics.
- Provided leadership, feedback, and support for the reporting team.
Education
BROADCASTING DIPLOMA -
Mount Royal University
Calgary, AB05.1993
Skills
- Business Development
- Exceptional Presentation skills
- Schedule Management
- Digital Marketing
- Revenue Generation
- Sales expertise
- Client Relationship Building and Management
- Cold calling
- Lead Generation
- Teamwork and Collaboration
Accomplishments
- Five-time President's Club Winner (Sales)
- 2013 Rogers Employee of the Year (for excellence in Customer Service)
Interests
Music
Fitness
Timeline
SENIOR ACCOUNT MANAGER/RETAIL SALES SUPERVISOR
ROGERS SPORTS & MEDIA
01.2014 - Current
ACCOUNT MANAGER
ROGERS SPORTS & MEDIA
11.2008 - 12.2013
TV HOST/WRITER/PRODUCER
CHTV
08.2001 - 06.2007
BROADCASTING DIPLOMA -
Mount Royal University
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