Raza Khataw
Richmond,BC
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Passion for business development and seeing the growth of a companies from the ground up.
Overview
12
12
years of professional experience
Work History
Manager of Operations
Built With Science
11.2018 - Current
- Overseeing the comprehensive management of all departments within an E-Commerce startup, including coaching, nutrition, sales, customer service, and fulfillment.
- I spearheaded the development and construction of the Customer Service Department, encompassing activities such as gathering customer feedback, establishing connections with a CRM system, and leveraging this feedback to enhance our products further.
- Facilitated product sourcing through collaboration with multiple overseas manufacturers, ensuring adherence to shipment logistics, customs requirements, and the successful final delivery to consumers.
- Extensive experience in utilizing platforms such as WordPress, Shopify, HubSpot, Kalviyo, and Drip. I have successfully facilitated the integration of various applications with our company website, CRM systems, and other essential systems.
- Construction and expansion of the dietary supplement division by overseeing the entire process, from the formulation of products such as Protein Powder and Pre-Workout, to label development, inventory management, delivery, fulfillment, and the continuous growth and development of the department.
- I am presently responsible for the overall management of the company's physical inventory, which includes dietary supplements, exercise equipment, and other fitness-related products. This entails collaboration with suppliers and overseeing the entire process until the products reach our B2C customers.
Operations Engineer
Teal Jones Group
05.2019 - 08.2021
- Conducting outdoor fieldwork in the coastal region, which encompasses wide range of tasks, including cut block and road layout, tremble traversing, road traversing, field data collection, and more.
- Preparing Forest Stewardship Plan documents as required for Senior Operation Engineers and various Registered Professional Foresters, involving computations and documentation.
- Engaging in professional bridge and road development, as well as other engineering-based project development.
- Collaborating with government officials on tax collection, future financial planning, and resource management to formulate an annual plan.
Junior Forest Technician (2nd Season)
Forsite Consultants
05.2018 - 08.2018
- Supported reforestation efforts by planting trees on land which was logged, destroyed in forest fire or cleared by industrial use.
- Attended public events to provided information about forestry practices, conservation strategies and sustainability plans.
- Prepared and collected data as directed by forester for use in forest management plans, timber appraisals, timber sales, timber tax basis and GIS mapping.
- Promoted reforestation by reintroducing grass and groundcover plants into area to prevent soil from being washed or blown away.
Junior Forest Technician
Forsite Consultants Ltd,
05.2017 - 08.2018
- Supported reforestation efforts by planting trees on land which was logged, destroyed in forest fire or cleared by industrial use.
- Attended public events to provided information about forestry practices, conservation strategies and sustainability plans.
- Prepared and collected data as directed by forester for use in forest management plans, timber appraisals, timber sales, timber tax basis and GIS mapping.
- Promoted reforestation by reintroducing grass and groundcover plants into area to prevent soil from being washed or blown away.
Barista
Blenz Coffee
06.2016 - 04.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Assistant Manager
Danny's Market
05.2011 - 09.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Forest Resources Management And Engineering
University of British Columbia
Vancouver, BC05.2019
Skills
- Shopify, Hubspot, Klaviyo, and Wordpress Expertise
- Inventory Tracking
- Sales Strategy Development
- Action Planning
- Brand Development
- Customer Trend Analysis
- Sales Reporting
- Customer Service
- New Hire Onboarding
- Sales Processes
Accomplishments
Working with a start-up company starting from the customer service department and helping with the growth of yearly revenue. Starting revenue for the company was around $500,000 to almost $5,000,000 per year.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Spanish
Limited Working
Timeline
Operations Engineer
Teal Jones Group
05.2019 - 08.2021
Manager of Operations
Built With Science
11.2018 - Current
Junior Forest Technician (2nd Season)
Forsite Consultants
05.2018 - 08.2018
Junior Forest Technician
Forsite Consultants Ltd,
05.2017 - 08.2018
Barista
Blenz Coffee
06.2016 - 04.2018
Assistant Manager
Danny's Market
05.2011 - 09.2015
Bachelor of Science - Forest Resources Management And Engineering
University of British Columbia
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