Raynard B. Newbold
Milton,Canada
Summary
To obtain a position within an established and reputable organization to contribute positively, thus achieving established objectives and goals.
Knowledgeable account specialist with a robust background in account management and client relations. Successfully managed diverse portfolios and enhanced customer satisfaction through innovative problem-solving. Demonstrated proficiency in data analysis and effective communication to achieve team objectives.
Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Wealth Creation, Preservation, and Donations
Canada
01.2023 - 01.2025
- Spearheaded outreach to high-net-worth clients earning $300k, focusing on building tailored investment portfolios to align with their financial goals.
- Developed and implemented strategies to identify clients with unincorporated additional income, aiming to capture greater wallet share.
- Collaborated on the Grand Isle Resort project to drive guest retention and increase villa sales through improved client experiences and targeted marketing initiatives.
Collections Advisor
Scotiabank
New Providence, Bahamas
01.2019 - 01.2021
- Introduced new creative mortgage and consumer loan options, which assisted delinquent clients.
- Managed 100 Million dollar assigned reportable portfolio to a monthly decrease.
- Identified accounts for possible refinance.
- Liaised with our international hub to ensure that 5 million in refinances were processed promptly.
- Identified 9,600 accounts that were placed on the deferral program for COVID-19.
- Developed payment structures for 3,000 customers, which reduced outstanding debts.
- Utilized resources to conduct skip tracing.
- Worked with crossed functional teams to enhance communication strategies for debt resolution.
- Prioritized workload efficiently to manage multiple cases simultaneously while meeting deadlines consistently.
- Conducted thorough research on debtor backgrounds to establish appropriate contact methods and approaches.
- Analyzed customer accounts to identify delinquency trends and devise tailored repayment plans.
- Managed end-to-end collections process to optimize recovery rates.
Assistant Tax Officer
Department of Inland Revenue
Exuma, Bahamas
01.2016 - 01.2019
- Value Added Tax Compliance and Collections conducted on a 10-billion-dollar portfolio.
- Business License Collections conducted on a portfolio of 3 billion dollars.
- Built rapport and gained trust from clients which ensure timely payments.
Senior Credit & Collections Officer
Bank of The Bahamas
Nassau, Bahamas
01.2007 - 01.2015
- Managed a 30-million-dollar assigned Mortgage and consumer loan portfolio to a monthly decrease.
- Completed, submitted, and had approved restructurings totaling 50 million dollars.
- Set up payment plan agreements for 600 clients monthly.
- Monitored day-to-day delinquency of 400 non-accrual loans.
- Completed new credit totaling 10 million in Mortgage and Consumer loans.
- Contacted a minimum of 100 clients daily.
Education
Business Diploma/ Honor Role 3.41 GPA - Business
George Brown College
01.2024
Associate degree - Business Management
Penn Foster College
01.2023
Skills
- Excellent Communication Skills with internal and external clients
- Conducted negotiations skills to reach favorable results
- Managed time wisely by completing multiple tasks
- Adapted to using new computer software in AS400, Flexcube, and Microsoft Office
- Result-driven, which led to the bank’s overall goals
- Motivated myself to go above and beyond all duties
- Resolved many problems, which resulted in 30 million in profits
- Resolved many conflicts, resulting in bank/client satisfaction
- Worked on many projects where team-building abilities had to be executed
- Learned the art of professional selling using SPIN, UVP, and LAARC while adjusting to different personality types and adapting to the different customer behaviour and preferences
- Exercise Empathy and professional while interacting with clients
- Team collaboration
Accomplishments
- Honor roll – Winter Semester 2024 GPA 3.85%
- Secured Lisa Nichols’ foundation to host a three-day webinar “Mind of the Masses” event at Grand Isle Resort, leveraging her global influence (2.3 M+ followers) to elevate the resort’s visibility and brand credibility.
Languages
English
Full Professional
Certification
2020- Certification in Certified Banking and Credit Analyst from Corporate Finance Institute in Canada
Interests
- Gym Workouts
- Community Cleanup
- Crafting and DIY Projects
- Outdoor Recreation/ participate in men's softball league
Timeline
Project Manager
Wealth Creation, Preservation, and Donations
01.2023 - 01.2025
Collections Advisor
Scotiabank
01.2019 - 01.2021
Assistant Tax Officer
Department of Inland Revenue
01.2016 - 01.2019
Senior Credit & Collections Officer
Bank of The Bahamas
01.2007 - 01.2015
Associate degree - Business Management
Penn Foster College
Business Diploma/ Honor Role 3.41 GPA - Business
George Brown College