Rayna Marry
Beaumont
Summary
Dynamic learning and development professional with a proven track record in designing and executing impactful training programs that drive measurable results. Expertise in fostering team collaboration and creating engaging learning experiences that enhance knowledge retention and application. Recognized for adaptability and reliability, with strong skills in curriculum development and instructional delivery tailored to diverse learning styles. Committed to continuous improvement and leveraging innovative strategies to elevate organizational performance through effective training initiatives.
Overview
13
13
years of professional experience
Work History
Learning and Development, Trainer I
Inland Empire Health Plan
03.2020 - Current
- Schedule and conduct multiple training classes on an ongoing and frequent basis
- Preform intermediate formatting functions utilizing Microsoft Office, WebEx and other programs used for teaching
- Prepare training resources including the use of Word, Power Point, Canva, and Adobe as well as printing, copying, and binding training materials, manuals, and handouts
- Promote “Team Culture” through all interactions
- Assists in the development of curriculum for new training programs for multiple departments within IEHP
- Set up classroom for training sessions as needed including coordinating classroom set up with facilities and IT departments
- Assist in the development and maintenance of standard work to assist team members in daily work
- Continuous research of effective training delivery, including traditional classroom training, group workshops, self-paced and one-on-one sessions
- Analyze reports and surveys for the purpose of tracking and trending team member performance and identify opportunities for improvement
- Maintain good working relationship and cooperate actively with Transportation Management, Training Management, and other internal departments to meet established quality and service initiatives and individual performance goals
- Any other duties as required to ensure Health Plan operations are successful
- Ensure the privacy and security of PHI and PII
Provider Services Department Trainer
Inland Empire Health Plan
07.2015 - 03.2020
- Assisted in the development, implementation and evaluation of training new team members, training on new programs and systems, including any necessary ongoing training
- Developed a complete understanding of Provider Services processes, resources, and provider training guides
- Based on performance metrics, identified team member deficiencies, and formulated work plans in concert with management objectives
- Assisted in the development and maintenance of overall plans and structure for Provider Services Fundamentals Training Program, including the development and enhancement of training materials and support material
- Supported LEAN initiatives by including Standard Work in all training activities
- Utilized the knowledge obtained from trainings received during LEAN events and incorporated techniques learned into training activities
- Developed and maintained a comprehensive transition plan from classroom training into taking live calls
- Assisted in the development and maintenance of tools necessary to assist team members in daily work
- Continuous research of effective training delivery, including traditional classroom training, group workshops, self-paced and one-on-one sessions
- Analyzed reports for the purpose of tracking and trending team member performance and identify opportunities for improvement
- Maintained good working relationships and cooperated actively with Provider Services Management, Utilization Management, Claims and other internal departments to meet established quality and service initiatives and individual performance goals
- Any other duties as required to ensure Health Plan operations are successful
- Ensured the privacy and security of PHI
Sr. Provider Call Center Representative
Inland Empire Health Plan
12.2014 - 07.2015
- Assisted with the training and shadowing of new Team Members, ensuring consistency in training and accuracy of information relayed to providers
- Assisted with floor coverage when needed, to ensure there is adequate support for the Provider Call Center
- Responded to emails from Team Members, answer questions related to Provider calls, and take calls as needed to provide accurate and prompt solutions to issues resulting from escalated calls
- Assisted Provider Services Representatives with escalated claims issues by researching training issues/errors and finding appropriate resolution for Providers
- Assisted Project Specialist in PSR Closed PCP Cases when needed
- Assisted Team Members and troubleshot escalated Website Related Issues for Providers
- Assisted Management with Quality Assurance and team education
- Worked closely with Provider Services Administration Team on resolving web related issues for Providers
Provider Call Center Representative
Inland Empire Health Plan
04.2013 - 12.2014
- Assisted Providers with interpreting Member eligibility and benefit information for any and all lines of business
- Handled claims status inquiries, researched and facilitated resolution of payment issues; provider education on remittance advice interpretation and reimbursement; and informed providers of the IEHP claims appeals process
- Answered questions regarding UM/BH authorizations and denials. Tasked to UM the requests for code additions/modifications, and other matters pertinent to processing requests
- Provided IEHP Vision Providers with eligibility, resolved Member tasks related to vision benefits, and processed authorizations and VER's
- Completed tasks and special projects for management
Collections Specialist
Loma Linda Medical Center
09.2012 - 10.2012
- Updated account demographics and insurance information
- Articulated contract terms as determined by claims adjudication while conversing with health plans
- Processed late charges, credits, corrected billings, and contract adjustments
- Resolved payments, authorizations, and documentation at claim/account level
- Deciphered and provided necessary supporting documentation to overturn denials
Education
Certification - End of Life Doula/Elder Care Doula
Doulagivers Institute
St. Petersburg, FL01-2026
Certification - EOLD
University of Vermont, School of Medicine
Some College Coursework Completed - Public Relations
Mt. San Jacinto College
San Jacinto, CACertificate of Completion - Domestic Violence Advocate
House of Ruth-Inland Empire
Inland Empire, CACertificate of Completion - Certified Master Trainer
Association for Talent and Development
Rancho Cucamonga, CACertificate of Completion - Coach
Association For Talent And Development
Rancho Cucamonga, CACertificate of CNA Completion - CNA
American Red Cross-Inland Empire Chapter
San Bernardino, CASome College Coursework Completed - Medical/Criminology
Central New Mexico Community College
Albuquerque, NMSkills
- E-learning design
- Organizational development
- Training delivery
- Coaching techniques
Timeline
Learning and Development, Trainer I
Inland Empire Health Plan
03.2020 - Current
Provider Services Department Trainer
Inland Empire Health Plan
07.2015 - 03.2020
Sr. Provider Call Center Representative
Inland Empire Health Plan
12.2014 - 07.2015
Provider Call Center Representative
Inland Empire Health Plan
04.2013 - 12.2014
Collections Specialist
Loma Linda Medical Center
09.2012 - 10.2012
Some College Coursework Completed - Public Relations
Mt. San Jacinto College
Certificate of Completion - Certified Master Trainer
Association for Talent and Development
Certificate of CNA Completion - CNA
American Red Cross-Inland Empire Chapter
Some College Coursework Completed - Medical/Criminology
Central New Mexico Community College
Certification - End of Life Doula/Elder Care Doula
Doulagivers Institute
Certification - EOLD
University of Vermont, School of Medicine
Certificate of Completion - Domestic Violence Advocate
House of Ruth-Inland Empire
Certificate of Completion - Coach
Association For Talent And Development