John Black

Dynamic Learning and Development Trainer at Verizon, adept at designing impactful training programs and enhancing employee engagement. Leveraging critical thinking and project management skills, I delivered over 500 training sessions, significantly boosting team capabilities and fostering a culture of continuous improvement across the organization.

Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.

Innovative Learning and Development Trainer known for high productivity and efficiency in task completion. Specializing in curriculum development, interactive learning strategies, and performance metrics analysis. Excel in communication, problem-solving, and adaptability, ensuring effective training delivery and learner engagement.

Highly skilled Learning and Development Trainer with substantial experience in designing and delivering effective training programs. Possess strong skills in curriculum development, adult learning techniques, and organizational change management. Proven ability to enhance employee performance through innovative training methods that resulted in increased productivity and operational efficiency across previous roles.

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Talented professional with expertise in the trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations, and considered a valuable asset to any team.

• WebEx
• Slack
• Google Meets
• Teams

• Powerful Leadership Storytelling
• Using AI for Brand Storytelling
• More innovative Learning and Better Relationships
• Smarter Learning and better Relationships
• Facilitating a Collaborative Strategic Planning
• Using Mindfulness to Handle Difficult Conversations at Work
• Using Questions to Foster Critical Thinking and Curiosity
• Creating a Culture of Change
• Critical Thinking for Better Judgment and Decision-Making
• Inclusive Leadership in Action
• Generative AI in Learning and Development
• Storytelling for Leaders
• Learning WebEx Meetings
• The Sales Discovery Conversation: 10 Steps to Build Credibility
• Well-Being in the Workplace
• How to Build Credibility as a Leader
• Refresh Your Workplace Social Skills
• Leading and Motivating People with Different Personalities
• How to Talk to Anyone
• Communicating with Empathy
• How to Have a Productive One-on-One Meeting
• How Getting Curious Helps You Achieve Everything
• Diversity, Inclusion, and Belonging
• Developing Your Emotional Intelligence

• Delivered over 500 in-person training sessions on the platform, engaging audiences from Executive Directors to Assistant Retail Managers, significantly enhancing team capabilities and operational performance.
• Instrumental in developing and deploying learning content for the Leaders learning platform, including titles like The Winning Mindset and Emotional Intelligence, dedicated to impactful training that can benefit the organization.
• Conducted over 1,500 virtual training hours for the onboarding of new Sales Representatives and other new hires.
• Executed training deliveries that significantly influenced corporate and retail store culture and sales objectives.
• Instructed Sales Representatives on utilizing the Elevate Sales Model to advance their careers, foster customer connections, effectively position appropriate solutions, employ practical assumptive closing questions, and acknowledge customer solution acquisition. An eight-step process emphasizing teamwork and a structured sales process encompassing Learning, Positioning, and Closing.
• Spearheaded and hosted 'The Event,' a significant project. This initiative focused on creating a welcoming and engaging environment, promoting company pride, and developing the training platform and content outline for instructors. Responsibilities included sending invitations to Executive Leaders, conducting pre-event informational calls for new hires, setting up Workday classes and Gem codes, and creating PowerPoint decks for daily kickoffs.
• Challenged participants to master fundamental principles to drive growth and support Verizon's priorities, emphasizing understanding solution value from the customer's perspective.
• Enabled participants to explore and identify home broadband solutions confidently.
• Facilitated analysis of actionable steps to enhance the customer experience.
• Provided practice in positioning a top-down solution while adhering to company priorities.
• Focused on empowering participants to make optimal decisions for themselves, their customers, and the company, highlighting those informed choices elevate performance in product knowledge and sales skills.
• Hosted and led 30 face-to-face, in-person 'Aware' training sessions for new hire Retail Specialists, with an average of 36 employees per three-hour class. This training aimed to enhance employees' ability to recognize, respond to, and limit potentially dangerous situations through interactive instructions. This training focused on situational awareness, emotional intelligence, and practical safety and security measures to ensure world awareness and a secure corporate environment.
• Led and hosted 18 face-to-face, in-person training sessions for Executive and Retail Leadership, with an average of 15 leaders per class.
• Conducted over 150 virtual training sessions for Retail Specialists, averaging 30 employees per one-hour session. Sessions deepen understanding of the compensation structure, which is critical for commission growth and overall success for the individual, the store, and the customers. Confidence in the compensation structure drives greater growth, higher revenue, and excellent sales performance.

• Conducting skills gap analyses to identify areas requiring improvement.
• Designing and implementing training curricula within defined time and budgetary parameters.
• Possessing excellent organizational and planning capabilities.
• Demonstrating solid communication and presentation proficiencies.
• Producing comprehensive physical and digital educational resources (e.g., videos and case studies).
• Facilitating the onboarding process for new sales personnel.
• Coordinating individual and team performance review sessions to address strengths and weaknesses.
• Monitoring and analyzing sales objectives and resultant outcomes.
• Systematically collecting feedback from trainees and management regarding training program effectiveness.