Raymond Oubichon
San Leandro
Summary
Dynamic professional with over five years of experience as an Ambassador at Five Keys, excelling in customer engagement and cultural sensitivity. Proven ability to de-escalate conflicts and reverse overdoses, fostering a safe and welcoming environment. Recognized for strong teamwork and punctuality, ensuring premier customer satisfaction and effective resource management.
Overview
26
26
years of professional experience
Work History
Ambassador
Five Keys
06.2000 - Current
- Fostered a welcoming, respectful and safe environment, engaging guests in activities and promoting dignity.
- Acted as support and safety, acting as a liaison for unhoused individuals, providing resources, ensuring facility cleanliness, managing guest services and lead site tours
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted guests to create welcoming atmosphere.
- Provide orientations, answer questions and help guests understand available programs and services.
- Manage the sign in/sign out logs, visitor logs, weapons and other operations related to the tracking system to the building.
- Wand and check for weapons and contraband during entry.
- Use trauma-informed approaches, de-escalation, and building rapport to prevent potential conflicts.
- Respond promptly to emergency situations such as medical emergencies, fires or security incidents.
Education
High School Diploma -
Los Angeles High School
Los AngelesSkills
- Customer engagement
- Team player, as well as the ability to work alone
- Punctual
- Social perceptiveness
- Ability to successfully engage with culturally diverse clients
- Able to comprehend and interpret policies
- Successful de-escalator
- Proven ability to reverse overdoses
Timeline
Ambassador
Five Keys
06.2000 - Current
High School Diploma -
Los Angeles High School