Raymond Mesa
Elevator Technician
Orange
Summary
Proficient Elevator Technician and Service Manager at Elevator Boutique, I used my knowledge in mechanical troubleshooting and exceptional customer service to enhance satisfaction and reduce callbacks. My proactive approach in developing maintenance schedules and fostering client relationships significantly improved operational efficiency and safety standards, showcasing a strong work ethic and ability to work well in a team based environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Elevator Technician
Elevator Boutique
06.2021 - Current
- Worked alongside building management to develop customized elevator maintenance schedules, ensuring minimal downtime.
- Promoted a culture of safety within the team by following strict safety protocols during installations, maintenance, and repairs.
- Reduced callbacks by accurately diagnosing and repairing complex electrical, mechanical, and hydraulic issues in elevators.
- Assembled elevator cars by installing platform, walls and doors.
- Effectively managed inventory of tools and replacement parts, ensuring availability for emergency repairs when needed.
Service Manager
Elevator Boutique
01.2023 - 09.2023
- Implemented strategies to increase customer service satisfaction ratings.
- Met with and called customers to discuss service needs and offer available solutions.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Resolved customer complaints in professional and timely manner.
- Resolved angry customer complaints professionally, turning potentially negative experiences into future business opportunities.
Education
Electrical Certificate - Electrical
Summit College
Santa Ana, CA 05.2001 -
Skills
Problem resolution
Emergency repairs
Elevator installation
Hand tools proficiency
Mechanical troubleshooting
Teamwork and collaboration
Customer service
Problem-solving abilities
Strong work ethic
Excellent communication
Certification
CCCM Certification
Timeline
Service Manager
Elevator Boutique
01.2023 - 09.2023
Elevator Technician
Elevator Boutique
06.2021 - Current
Electrical Certificate - Electrical
Summit College
05.2001 -
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