Chris Wilkins
Calgary,AB
Summary
Have displayed many positive attributes, being able to work under many high pressured situations. Self motivated and have the ability to manage schedules, . Managing many projects out of town, working alone and covering local representatives out of town
(Banff, Medicine Hat, Lethbridge), managing customers need and dealing with problems in a professional manner
Has proven to be a great team leader, motivating co workers to achieve goals and excel to provide quality service. Provided quality training, helping others to succeed and excel in there positions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Elevator Technician
Schindler Elevators & Escalators In Calgary
10.2019 - 10.2023
- Managed over 160 customers, increasing sales , providing professional advice
- Tested newly installed equipment to meet safety regulations.
- Repaired or replaced faulty components to return elevator or escalator to fully operational status.
- Serviced installed elevator or escalator to maintain proper functioning and prevent mechanical or electrical issues.
- Read and interpreted blueprints to determine layout of system components and select equipment for installation or repair.
- Conducted preventive maintenance and inspections to comply with building codes.
- Assembled elevator cars by installing platform, walls and doors.
- Completed thorough tests of installed systems to verify safety systems and correct operation.
- Produced comprehensive service records of maintenance and repair tasks for customers.
- Worked effectively in fast-paced environments. Demonstrating ability to work under pressure retrieving trap passengers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Dismantled elevator or escalator units to remove and replace defective parts.
- Skilled at working independently and collaboratively in a team environment.
Elevator Technician
ThyssenKrupp Elevator
06.2016 - 09.2019
- Tested newly installed equipment to meet safety regulations.
- Repaired or replaced faulty components to return elevator or escalator to fully operational status.
- Serviced installed elevator or escalator to maintain proper functioning and prevent mechanical or electrical issues.
- Read and interpreted blueprints to determine layout of system components and select equipment for installation or repair.
- Conducted preventive maintenance and inspections to comply with building codes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Displayed excellent team skills, bring the team together, uniting the technicians with positivity, in a healthy working environment.
Elevator Technician
Otis
08.1998 - 06.2016
- Tested newly installed equipment to meet safety regulations.
- Repaired or replaced faulty components to return elevator or escalator to fully operational status.
- Serviced installed elevator or escalator to maintain proper functioning and prevent mechanical or electrical issues.
- Read and interpreted blueprints to determine layout of system components and select equipment for installation or repair.
- Wired control panels and electric motors to manage [Type] system operation.
- Conducted preventive maintenance and inspections to comply with building codes.
- Worked with prefabricated sections of frameworks, rails and other components to create specified dimensions.
- Evaluated construction projects to determine compliance with external standards or regulations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assembled elevator cars by installing platform, walls and doors.
- Produced comprehensive service records of maintenance and repair tasks for customers.
- Completed thorough tests of installed systems to verify safety systems and correct operation.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
- Leadership skills , training other technicians , jobsite forman.
Customer Service Associate
Royal Hotel
06.1996 - 11.1998
- Managed high priority customers , providing exemplary service, increasing sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Greeted and verified members and guests upon entry to optimize security.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided friendly, courteous service to create memorable moments for guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
Education
Journeyman - Elevator Mechanic
Canadian Elevator Industry Education Program
Calgary, AB06.2004
High School Diploma -
Bishop McNally High School
Calgary, AB06.1998
Skills
- Equipment Fine-Tuning
- Codes Implementation
- System Upgrades
- Elevator Equipment Installation
- Equipment Diagnostics
- Hydraulic Pumps
- Quality Assurance
- System Inspection
- Equipment Repair
- Teamwork and Collaboration
- Team Management
- Troubleshooting
- Clerical Support
- Problem Resolution
- Good Telephone Etiquette
- Complaint Resolution
- Product Knowledge
- Consultative Sales
- Appointment Scheduling
- Information Security
- Team Development
- Product Education
- Quality Control
- Object Component-Oriented Software
- System-Level Electrical Design and Integration
- Design Process Tool Methodology
- Power Systems
- Schematics Interpretation
- Research and Analysis
- Ladder Logic
- Technical Support
- Operation System Software
- Program Evaluation
- Work Planning and Prioritization
- Worksite Safety
- Schematics and Blueprints
- Project Leadership
- OSHA Compliance
- Dedicated Work Ethic
- Codes implementation
Languages
English
Full Professional
Certification
- Licensed Elevator Technician - 2004
Timeline
Elevator Technician
Schindler Elevators & Escalators In Calgary
10.2019 - 10.2023
Elevator Technician
ThyssenKrupp Elevator
06.2016 - 09.2019
Elevator Technician
Otis
08.1998 - 06.2016
Customer Service Associate
Royal Hotel
06.1996 - 11.1998
Journeyman - Elevator Mechanic
Canadian Elevator Industry Education Program
High School Diploma -
Bishop McNally High School
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