RAYMOND LAMBAT
TORONTO,ONATRIO
Summary
A Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
TOPMAN
Leeds, UK
01.2019 - 06.2019
- Providing and ensuring legendary customer experiences consistently
- Ensuring customers are your primary focus and all other tasks are secondary
- Assisting customers with wardrobe styling and comfortable with sharing up to date fashion knowledge
- Meet selling expectations and achieving individual and team sales goals, and contribute to the store’s overall success
- Working well with others and collaborating to build a strong store team
- Working with Store Management to set goals for personal skills development
- Accompanying the customer to the cash counter, prepare the packaging and, if necessary, manages the payment
- Dealing with complaints, eventually with the manager’ support.
Sales Associate
ZARA
Berlin, Germany
07.2020 - 11.2020
- Achieving 90% of individual and store sales targets for 3 months by engaging proactively with customers and marketing new brands and product lines
- Maintaining 98.5% customer service satisfaction score over 3 consecutive months
- Effectively handled all customer requests, ensuring professional and prompt customer service
- Adhering to and applying visual directives, ensuring that store standards are executed daily.
Warehouse and Logistics Manager
ICONIC MINDS
Pretoria, South Africa
01.2021 - 07.2021
- Arrange transportation and schedule shipping/receiving with different carriers
- Prepare shipping documentation such as packing list, commercial invoice and shipping labels
- Improve the logistics process and troubleshoot any logistical issues that arise
- Perform daily inventory control
- Keep logs and records of product inventories and inbound/outbound shipment
- Perform cycle count regularly and maintain the accuracy and up-to-date inventory records.
Education
Advanced Diploma - Professional Sound and Business
Metalworks Institution
01.2024
Bachelor of Social Science - International Relations and Diplomacy
Baze University
01.2019
Ontario Secondary School Diploma - Bronte College Foundation
01.2016
WAEC/NECO - Lead British International School
01.2015
IGCSE - Courtney House International School
01.2013
Skills
- Providing excellent customer service
- Great communication skills
- A good understanding of the products or services being sold
- Understanding customer needs and preferences by actively listening
- Great knowledge of the upselling and cross-selling technique,
Timeline
Warehouse and Logistics Manager
ICONIC MINDS
01.2021 - 07.2021
Sales Associate
ZARA
07.2020 - 11.2020
Retail Sales Associate
TOPMAN
01.2019 - 06.2019
Advanced Diploma - Professional Sound and Business
Metalworks Institution
Bachelor of Social Science - International Relations and Diplomacy
Baze University
Ontario Secondary School Diploma - Bronte College Foundation
WAEC/NECO - Lead British International School
IGCSE - Courtney House International School
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