RAYMOND KALALA
Hamilton,ON
Summary
Seeking to obtain a bilingual Customer service position, to bring efficient skills, experience and knowledge related to customer service technical support
Overview
9
9
years of professional experience
Work History
Gatestone Bilingual Information Officer
Trish Folan
08.2024 - 02.2025
- Answer inbound and Outbound telephone enquiries on federal programs and services
- Deliver a first class caller experience as a representative of the federal government
- Educate callers about federal programs and services available to them
- Keep up to date on the information in the database
- Meet qualitative and quantitative targets
- Develop knowledge of the Canadian government and its structure
- Attend meetings on procedures and other work-related subjects
Supply Chain Assistant
LISI Aerospace Canada
04.2023 - 12.2023
- Established delivery notes and carried out invoices before sending them
- Edited, verified and distributed invoices to customers
- Updated freight Slip records
- Sent acknowledgements of receipt of orders following confirmation of deadlines from logistics referents
- Contacted customers if necessary for the commercial aspect of Serial parts: Orders, Invoices etc
Construction Labour
Liuna Local 506
01.2019 - 11.2023
- Assessing building structures to identify their structural components and determine the most efficient methods to perform demolitions
- Using power tools when required
- Fixing scaffolding to buildings or structures
- Assemble valves, fittings, tubes, and water system appliances
- Setting up components for welding according to specifications
Customer service representative
UPS
12.2021 - 04.2023
- Helping customers to ship documents to domestic and international destinations
- Answered customer inquiries in professional manners and ensure a high level of customer service
- Provided packaging services and other shopping services
- Printing, scanning and faxing documents
- Accepted drop off packages
- Keep the store organized and clean
Volunteer
01.2016 - 12.2016
- Provided assistance to elderly with meals, basic computer skills
- Maintain a clean and safe environment
Education
Building Up Maintenance Training Program -
Toronto, ON01.2022
École Secondaire Catholique Saint-Frère-André -
Toronto, ON01.2013
Skills
- Organized and motivated
- Effective problem solver
- Excellent interpersonal skills
- Accurate and detail oriented
- Tactful and patient
- Hard-working and determined
- Adaptable and flexible
- Punctual
- Confident and self-motivated
- Customer focused
Languages
English
Full Professional
French
Full Professional
Qualification Skills
- Organized and motivated
- Effective problem solver
- Excellent interpersonal skills
- Accurate and detail oriented
- Tactful and patient
- Hard-working and determined
- Adaptable and flexible
- Punctual
- Confident and self-motivated
- Customer focused
Timeline
Gatestone Bilingual Information Officer
Trish Folan
08.2024 - 02.2025
Supply Chain Assistant
LISI Aerospace Canada
04.2023 - 12.2023
Customer service representative
UPS
12.2021 - 04.2023
Construction Labour
Liuna Local 506
01.2019 - 11.2023
Volunteer
01.2016 - 12.2016
Building Up Maintenance Training Program -
École Secondaire Catholique Saint-Frère-André -
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