Raylene Collins
Brighton,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Building Superintendent
HSCC 494 Wilsonblanchared Management
Burlington, ON
07.2019 - Current
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Managed operations, maintenance and improvement of properties.
- Inspected grounds and facilities to identify necessary repairs.
- Supervised facility crew and general maintenance schedules and worker
- Communicated effectively with owners, residents.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance & Cleaning
- Maintained professional demeanor by staying calm when addressing unhappy or angry residents
- Reported issues to higher management with great detail.
- Responded to telephone, email and in-person residents inquiries.
- Kept common areas clean and well-maintained, contributing to a welcoming environment for tenants.
Housekeeper
Homewood Suites
Hamilton, ON
09.2014 - 07.2019
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Washed and folded towels and linens to properly stock guest rooms.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Hospital Housekeeper
Sodexo
Hamilton, ON
09.2007 - 09.2014
- Verified cleanliness and organization of storage areas and carts.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash. and offices
Education
High School Diploma -
North Peace.-
FT. ST JOHN .BC06.1986
Skills
- Property Inspections
- Grounds Maintenance
- Tenant relations management
- Maintenance Scheduling
- Microsoft Office
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Decision-Making
- Relationship Building
References
Available on Request
Languages
English
Full Professional
Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Building Superintendent
HSCC 494 Wilsonblanchared Management
07.2019 - Current
Housekeeper
Homewood Suites
09.2014 - 07.2019
Hospital Housekeeper
Sodexo
09.2007 - 09.2014
High School Diploma -
North Peace.-