Melissa Chapman
Brighton,ON
Summary
Dynamic professional with extensive experience in customer service. Strong foundation in retail operations and customer service excellence. Proven track record of facilitating smooth transactions and maintaining organized workspaces. Reliable team player known for adaptability and commitment to achieving results.
Overview
18
18
years of professional experience
Work History
Waitress
The Gate Restaurant
Brighton, ON
09.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Aesthetician
Self-employeed
Port Hope, ON And Brighton, ON
06.2009 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- I now just take care of a few clients I have had for many years on my spare time.
Retail Worker
G Facey Clothing
Port Hope, ON
05.2007 - 06.2009
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Education
College Diploma - Aesthetics
Fleming College
Peterborough, ON06-2008
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Great people skills
- Trustworthy
- Honest
- Arrives early for shifts
- Full M license
- Rides Harley
Languages
English
Timeline
Waitress
The Gate Restaurant
09.2023 - Current
Aesthetician
Self-employeed
06.2009 - Current
Retail Worker
G Facey Clothing
05.2007 - 06.2009
College Diploma - Aesthetics
Fleming College