Raylene Castellanos
La Puente
Summary
Detail-oriented Client Coordinator with strong experience in sales, logistics, and client service. Skilled in managing client communications, coordinating projects, analyzing data, and supporting cross-functional teams. Proven ability to handle high-volume workloads, maintain accuracy, and deliver exceptional client experiences.
Overview
13
13
years of professional experience
Work History
Sales & Client Solutions Consultant
Republic Services
01.2025 - Current
- Developed and presented customized pricing proposals, facilitating informed client decision-making and successful transaction execution
- Analyze client needs and recommend strategic service solutions to optimize retention and satisfaction
- Managed high-volume portfolio of client accounts, delivering tailored service solutions that enhanced client satisfaction
- Acted as key point of contact between clients and internal teams, facilitating seamless coordination and effective service delivery.
- Consistently exceed performance metrics in a high-volume, fast-paced environment
Assistant Spa Manager
Facial Suite
01.2020 - 01.2022
- Coordinated daily operations across multiple locations, enhancing service delivery and operational efficiency
- Managed client scheduling and service coordination, supporting team productivity and client satisfaction
- Managed a complex daily booking schedule using specialized software, coordinating high-volume appointments
- Delivered high-level client service and resolved issues efficiently
- Resolved scheduling conflicts and client concerns, fostering positive client relationships through effective communication
- Cultivated a loyal client base through exceptional service and consistent follow-up
- Consistently exceeded monthly retail and service goals by 15%, demonstrating strong sales performance
- Generated reports, maintained records, and handled administrative workflows
Assistant Manager
S3 Holding
01.2019 - 01.2020
- Managed transactions and invoicing to maintain accuracy in customer accounts
- Oversaw operational procedures to ensure compliance with regulations
- Supported cross-functional coordination to enhance team collaboration
Logistics Coordinator
Unical Aviation
01.2018 - 01.2019
- Developed logistics processes to enhance shipment coordination
- Managed vendor relationships and scheduled deliveries to ensure timely execution
- Implemented process improvements that led to cost reductions
Logistics Account Manager
XPO Logistics
01.2013 - 01.2018
- Oversaw client accounts, delivering tailored logistics solutions to meet specific needs
- Coordinated with vendors and internal teams to achieve on-time shipment execution
- Developed and submitted accurate quotes, reports, and documentation to streamline operations
- Coordinated domestic and international shipments
Education
Licensed Esthetician -
Hacienda Unified District
Professional Development -
Coursera
UC Riverside
High School Diploma -
Bassett High School
Skills
- Client relationship management
- Client Coordination
- Transaction Support
- Market Research
- Data Analysis
- Salesforce
- Microsoft Office
- Logistics management
- Administrative Support
- Bilingual (English/Spanish)
- Communication
Timeline
Sales & Client Solutions Consultant
Republic Services
01.2025 - Current
Assistant Spa Manager
Facial Suite
01.2020 - 01.2022
Assistant Manager
S3 Holding
01.2019 - 01.2020
Logistics Coordinator
Unical Aviation
01.2018 - 01.2019
Logistics Account Manager
XPO Logistics
01.2013 - 01.2018
Licensed Esthetician -
Hacienda Unified District
Professional Development -
Coursera
UC Riverside
High School Diploma -
Bassett High School