Rayleene Figueroa
Modesto
Summary
Accomplished professional known for strong leadership and recruiting skills. Experience in analyzing sales data to identify trends, driving performance improvements, and enhancing customer satisfaction through effective training and operational strategies.
Overview
18
18
years of professional experience
Work History
District Manager
Denny's
Modesto, CA
11.2021 - 03.2026
- Directed daily operations across multiple locations, ensuring adherence to company standards and policies.
- Developed and implemented strategies to enhance customer satisfaction and operational efficiency.
- Trained and mentored staff on best practices in service delivery and restaurant management.
- Analyzed sales data to identify trends and drive performance improvements across districts.
General Manager
Denny's
Modesto, CA
03.2020 - 11.2021
- Led daily operations to enhance customer satisfaction and optimize service efficiency.
- Developed and implemented training programs for staff to improve performance and retention.
- Managed inventory control processes, reducing waste and ensuring product availability.
- Analyzed sales trends to develop strategic plans that drove revenue growth.
Server
Denny's
Modesto, CA
08.2012 - 03.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new servers, enhancing team performance and cohesion.
- Managed order accuracy and timely delivery to improve customer satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
Resturant Server
Red Robin
Tracy. CA
02.2018 - 07.2018
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on menu items, service standards, and operational procedures.
Attendent
76 Gas Station
Manteca, CA
05.2012 - 08.2012
- Operated fuel dispensers and ensured compliance with safety regulations.
- Assisted customers with inquiries, enhancing service satisfaction through effective communication.
- Maintained cleanliness and organization of facility, promoting a welcoming environment for customers.
- Processed transactions accurately and efficiently, minimizing wait times during peak hours.
Housekeeping Cleaner
Courtyard by Marriott
Modesto, CA
02.2010 - 04.2012
- Maintained cleanliness and organization in guest rooms and common areas.
- Executed detailed cleaning tasks including dusting, vacuuming, and sanitizing surfaces.
- Ensured compliance with safety and sanitation standards for all cleaning procedures.
- Collaborated with team members to address guest requests and enhance overall satisfaction.
Housekeeping Cleaner
Manteca Inn
Manteca. CA
10.2007 - 02.2009
- Trained new staff on efficient cleaning techniques and proper use of equipment.
- Streamlined cleaning processes to improve turnaround time for room readiness.
- Monitored inventory of cleaning supplies and reported shortages to management promptly.
- Developed strategies to maintain high cleanliness standards during peak occupancy periods.
Education
High School Diploma -
Castillo Christian High School
Modesto,CA05-2009
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
Timeline
District Manager
Denny's
11.2021 - 03.2026
General Manager
Denny's
03.2020 - 11.2021
Resturant Server
Red Robin
02.2018 - 07.2018
Server
Denny's
08.2012 - 03.2020
Attendent
76 Gas Station
05.2012 - 08.2012
Housekeeping Cleaner
Courtyard by Marriott
02.2010 - 04.2012
Housekeeping Cleaner
Manteca Inn
10.2007 - 02.2009
High School Diploma -
Castillo Christian High School