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Rayhana Bint Yousuf Ambalancheeri
Surrey,BC
Summary
Customer-focused, energetic, and detail-oriented professional with extensive experience in cashier operations and customer care across fast-paced retail and service environments in both India and Canada. Adept at managing high-volume cash transactions, resolving customer inquiries with empathy and efficiency, and driving sales through excellent interpersonal skills. Recognized for a strong work ethic, exceptional multitasking capabilities, and a commitment to maintaining a welcoming store environment while achieving operational targets.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
Certificate
4
4
years of professional experience
Work History
Customer Service Representative & Cashier
Local Retail Store
Surrey, BC
01.2025 - Current
- Deliver exceptional customer service by greeting patrons, addressing inquiries, and resolving product or service complaints efficiently.
- Operate advanced POS systems to process cash, credit, debit, and mobile transactions accurately while ensuring zero discrepancies at end-of-day reconciliation.
- Assist in monitoring inventory levels, restocking shelves, and setting up promotional displays to optimize store visual merchandising.
- Maintain a clean, organized, and safe checkout area in accordance with company standards and local health regulations.
- Collaborate with internal teams and managers to streamline order processing and improve overall store efficiency.
Head Cashier & Customer Care Associate
Express Supermarket
Kerala, India
02.2023 - 11.2024
- Managed front-end checkout lanes, processed high-volume financial transactions, and balanced cash drawers with strict adherence to financial protocols.
- Provided dedicated customer care support, resolving escalated issues, refunds, and exchange inquiries with patience and professionalism.
- Trained and mentored new cashier and customer service staff on POS system operation, store policies, and client engagement techniques.
- Documented daily sales reports, monitored discrepancies, and managed safe drops throughout operating hours.
- Handled phone calls and customer correspondence regarding product availability, order tracking, and store hours.
Customer Service Associate (Trainee)
Retail & Consumer Goods Center
Kerala, India
08.2022 - 01.2023
- Assisted customers on the retail floor, guiding them to products and providing detailed features and promotional information.
- Supported the checkout team during peak hours by bagging items, verifying prices, and managing line queues to minimize wait times.
- Maintained accurate data entry records for customer loyalty programs and processed enrollment applications.
- Helped with inventory management, organizing stockrooms, and ensuring products were appropriately labeled and priced.
Education
Master of Arts - Leadership - Business
Trinity Western University
Langley, BCBachelor of Science - Computer Science
Calicut University
Kerala, India05-2022
Skills
- Point of Sale (POS) Operation
- Cash Handling & Reconciliation
- Customer Service Excellence
- Conflict Resolution & Problem Solving
- Inventory Management & Merchandising
- Order Processing & Tracking
- Attention to Detail
- Multitasking in Fast-Paced Environments
- Time Management
- Team Collaboration & Leadership
- Cross-Cultural Communication
- Technical Literacy (MS Office, POS Systems)
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
CPR and First Aid certified
Timeline
Customer Service Representative & Cashier
Local Retail Store
01.2025 - Current
Head Cashier & Customer Care Associate
Express Supermarket
02.2023 - 11.2024
Customer Service Associate (Trainee)
Retail & Consumer Goods Center
08.2022 - 01.2023
Bachelor of Science - Computer Science
Calicut University
Master of Arts - Leadership - Business
Trinity Western University