Rawan Arafat
Windsor
Summary
Dynamic customer service professional with a proven track record at Caesars Windsor, enhancing customer satisfaction through exceptional service and efficient multitasking. Skilled in food preparation and safety, I consistently reduced order wait times while fostering team collaboration, driving a 10% increase in sales revenue through strategic menu suggestions.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Devonshire Mall
05.2024 - 02.2025
- Assisted 100+ customers daily, providing quick and efficient service
- Operated POS system, ensuring accurate cash transactions and reducing checkout time by 15%
- Worked collaboratively with a team of 10+ employees to maintain store cleanliness and organization
- Addressed customer concerns professionally, improving customer satisfaction scores
Food Counter Attendant
Caesars Windsor
08.2023 - 04.2024
- Prepared and served food for 200+ customers per shift while maintaining strict food safety standards
- Reduced order wait times by 20% through efficient communication with kitchen staff
- Assisted in training new hires, ensuring smooth onboarding and teamwork
- Suggested menu add-ons and promotions, increasing sales revenue by 10%
Crew Member
Tim Hortons
01.2022 - 06.2023
- Provided fast, friendly service to 150+ customers per shift, ensuring accuracy and efficiency
- Managed stock and restocked inventory, preventing shortages during peak hours
- Ensured workstations remained clean and sanitary, following food safety protocols
- Consistently received positive customer feedback for friendly service and attention to detail
Education
Bachelor of Science - Computer Science
University of Windsor
Windsor, ONSkills
- Exceptional Customer Service
- Efficient Multitasking
- Team collaboration
- Food preparation and safety
- Adaptability
- POS operation
- Cash handling
- Order accuracy
Languages
English
Native or Bilingual
Timeline
Customer Service Associate
Devonshire Mall
05.2024 - 02.2025
Food Counter Attendant
Caesars Windsor
08.2023 - 04.2024
Crew Member
Tim Hortons
01.2022 - 06.2023
Bachelor of Science - Computer Science
University of Windsor
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