Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nachecarlie Lacombe HYPPOLITE

Ottawa,Canada

Summary

Dedicated and responsible, enrolled in a bachelor program in public administration with strong leadership experience and a passion for providing exceptional customer service and understand customer needs. Can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner and can provide quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Proven ability to handle challenging situations with professionalism, resolve conflicts effectively, and deliver personalized solutions. Excellent communication and problem-solving skills with a commitment to ensuring customer satisfaction. Adept at multitasking in fast-paced environments and collaborating with cross-functional teams. Eager to contribute to a customer-focused organization.

Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Ketou Boutique
06.2021 - 09.2023
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Maintain up-to-date knowledge of company products and services
  • Increased customer satisfaction by up to 70% during the work period
  • Processed transactions accurately using POS systems
  • Assisted in inventory management and merchandising

Education

Bachelor - Public Administration

University of Ottawa
Ottawa, ON
06-2027

High School Diploma -

College Saint Louis De Bourdon
Haiti
07-2022

Skills

  • Exceptional Customer Service
  • Effective Conflict Management
  • Expertise in MS Office Suite
  • Data-Driven Problem Solving
  • Effective Multitasking
  • Organizational Time Management
  • Team Collaboration
  • Adaptability
  • Operating Procedure
  • Industry regulations
  • Bilingual communication (French, English)
  • Intermediate Spanish proficiency
  • Data Analysis
  • Banking solutions
  • Customer support
  • Customer service
  • Problem resolution
  • Team collaboration

Languages

Spanish
Limited Working
English
Native or Bilingual
French
Native or Bilingual

Timeline

Customer Service Associate

Ketou Boutique
06.2021 - 09.2023

Bachelor - Public Administration

University of Ottawa

High School Diploma -

College Saint Louis De Bourdon
Nachecarlie Lacombe HYPPOLITE